Remote Product Operations Manager

Summary

Join us as a Product Operations Manager to drive digitalization in the air cargo industry, working remotely across Europe and South Africa. You will be part of a cross-functional team ensuring smooth integrations, optimizing performance, and executing operational iterations.

Requirements

• 2+ years of experience in a product operations, product management or product analytics role running complex projects with cross-functional internal and external stakeholders
• Practical and professional experience with SQL and Python
• A strong growth mindset. You are biased to action, resilient and a self-starter who is excited about tackling new challenges and always keeps the user in mind
• Tech-savviness: You are not one to shy away when it gets technical. You enjoy learning new tools and enjoy writing your own queries and scripts to get the job done
• A good listener and consensus builder with the ability to make hard decisions when required
• A data-driven approach to decision making wherever possible
• Exceptional written and verbal skills with fluency in English (Bonus points for love of emojis). You’re a great communicator and easily build relationships cross-functionally across internal and external stakeholders
• Embraces uncertainty and displays a high level of adaptability
• Is willing to learn and open to accepting feedback, generously giving their own in return

Responsibilities

• Run technical integration projects of new Airline partners and Enterprise Forwarder customers from solution design to launch
• Enable the cargo.one expansion strategy by supporting our market launches and making our supply globally accessible to freight forwarders
• Highlight feature gaps with our airline partners and drive adoption projects in order to maximize the offering potential on cargo.one
• Simplify and automate key monitoring and investigation processes to enable our internal teams and Airline partner to monitor performance efficiently
• Specify and implement tooling to improve our internal operations and performance monitoring
• Actively communicate within the organization making sure all the technical and business stakeholders are aligned in our ongoing projects

Benefits

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc
• Choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team
• Unlimited co-working options through our partner desana all around the world
• Mindsurance : premium digital mental health care for remote teams
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves
• Permanent full-time employment through our partner Remote.com in case you are based outside of Germany