Staff Product Operations Manager

Summary

Join Deel, a hyper-growth company and top industry player in HR Fintech, as a Staff Product Operations Manager. You will lead large cross-functional projects, define and own processes between product teams and partners, assess products from a financial perspective, and drive go-to-market strategies. This role requires strong analytical, problem-solving, and stakeholder management skills. You'll be part of a fully remote, inclusive team, working on challenging problems with global impact. Deel offers competitive pay, benefits, and perks, including remote work flexibility and stock grant opportunities.

Requirements

• 7+ years of experience in a product operational role closely aligned with product and engineering teams
• 3+ years of experience with financial products, such as PSP, wallets, expense management, AML tools, credit & collections or credit/debit cards
• Passion for delivering an outstanding user experience and the ability to develop a deep understanding of complex products and their use cases
• Excellent stakeholder management skills, with the ability to push back when necessary, build strong relationships, and effectively manage multiple senior stakeholders
• Proficiency in data analysis, BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and superior presentation skills
• Strong empathy for user problems and the ability to build effective solutions that address their needs
• Excellent multitasking skills and the ability to manage multiple priorities simultaneously. Problem-focused and solutions-oriented mindset, coupled with meticulous attention to detail and a hands-on approach

Responsibilities

• Lead large cross-functional projects aimed at enhancing the product
• Lead product operations for Fintech, defining and owning processes between Fintech product teams and other teams (FinOps, FinCrime, TechOps), as well as PSP and other banking partners
• Assess and validate products from a financial point-of-view, understanding payment flows, accounting settings, and consequences of late payments, dunning and collection
• Proactively seek information to solve conceptual problems and contribute to building and refining the product
• Drive the go-to-market strategy and lead global rollouts of the fintech product
• Investigate and analyze issues related to the fintech product, identifying root causes and designing effective solutions
• Contribute to the design and implementation of operational systems and processes that optimize the efficiency and scalability of fintech operations

Preferred Qualifications

• General technical knowledge of software development processes, particularly designing and building integrations
• Strong SQL skills and superior presentation skills to effectively communicate insights and recommendations
• Prior experience in a fast-paced, product-driven tech company

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available