Twilio is hiring a
Product Owner

Summary

Join the team as Twilio’s next Product Owner - AI/ML, Automation PMO. This position is needed to deliver world-class AI/ML solutions that power and scale our Global Operations organization at Twilio. As a Product Owner - AI/ML within Twilio’s Automation PMO team, you will lead the delivery of automation solutions across key areas like Onboarding & Compliance, Customer Support Operations, Revenue Operations, Customer Services, and Supply Operations.

Requirements

• 5+ years experience in project management, demonstrating the ability to lead and deliver complex projects autonomously
• Strong understanding of automation strategies and technologies, with a focus on generative AI and machine learning applications
• Exceptional communication skills to engage and align with diverse stakeholders.Ability to adapt to a fast-paced environment and drive results through collaboration, a Bar Raiser when it comes to influencing without authority to gain commitment on deliverables
• Experience kicking off new programs from initiation and creating new templates and guidance, as needed

Responsibilities

• Maintain and prioritize a strategic product roadmap, balancing product increments with ongoing learning and adaptation, and ensuring alignment with stakeholders and broader organizational goals
• Lead the development of AI/ML-powered solutions by collaborating with data scientists, engineers, and cross-functional teams to deliver impactful products that drive business outcomes and provide measurable value
• Collaborate with diverse stakeholders to align business and technical requirements and priorities, ensuring AI/ML concepts are translated into actionable goals that support both short-term objectives and long-term vision
• Utilize data-driven decision-making to define success metrics, set KPIs, and continuously iterate on product features to optimize AI/ML initiatives
• Manage the full product lifecycle from ideation to execution, including defining product backlogs, development, testing, and deployment, with a focus on delivering scalable and user-centric solutions

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program