Bookee is hiring a
Product Specialist (Client Onboarding) in India

Summary

The job is for a Product Onboarding Specialist at Bookee, a fitness and wellness software company. The role involves product training, data migration assistance, onboarding and automation efforts, creating and updating product documentation, and collaborating with the Customer Success team to ensure customers are utilizing the product effectively.

Requirements

• Minimum 1 - 2 years SaaS experience
• Excellent communication skills – both oral and written
• Data-driven mindset and excellent analytical skills
• Demonstrated Data / Analytics experience. Excel proficiency is a must
• Being technically adept, and the ability to pick up and learn new products, tools, and technology
• Good interpersonal skills and ability to collaborate with various cross-functional teams to solve business and tech problems
• Ability to act in a responsive and sensitive manner to all customer inquiries
• Great phone, chat, and email etiquette
• Willing and available to work in US time zone
• Team player to collaborate with the Sales and CSM team

Responsibilities

• Develop and maintain an in-depth understanding of Bookee’s offerings
• Conduct product training for customers
• Collaborate on the development of training videos and comprehensive documentation
• Gain insights into customers' website and app prerequisites
• Assist with data migration if the customer is transitioning from another system
• Own, contribute to and drive onboarding and migration automation efforts
• Display ownership and responsibility to stick to the go live date committed to the customer
• Create and update product documentation, including user manuals, FAQs, and knowledge base articles
• Collaborate with the Customer Success team to ensure that existing customers are utilising the product to its fullest potential
• Continuously contribute towards adapting and improving processes and workflows based on customer feedback, industry trends, and product updates