SWORD Health is hiring a
Product Operations Specialist in Portugal

Summary

The job involves building systems to identify and solve user issues at scale, monitoring and reporting key product metrics, facilitating user research, documenting processes, gathering and analyzing product data, and optimizing feedback loops. The candidate should have 3-7+ years of experience, a desire to work for a mission-driven company, creative thinking, technical acumen, continuous learning, systems thinking, and a first principles approach.

Requirements

• 3-7+ years of experience in a fast growth environment / consulting / investment banking
• A desire to work for a mission-driven company that helps improve lives of our patients on a day-to-day basis

Responsibilities

• Build systems and tracking that help identify and solve key user issues at scale & speed
• Monitor, analyze, and report our key product success metrics
• Facilitating user interviews and other market research to inform product decisions
• Build and own systems to track and share the progress of feature development with internal teams
• Take proactive steps to document the product management team and our processes and best practices
• Consistently tracking trends and themes from feature requests, support tickets, and churn reasons
• Craft and maintain practices for communication, cross-department coordination, product knowledge base management, project management, goal setting, metrics reporting, and executive updates
• Gathering and analyzing product data, surfacing to relevant teams to inform the direction and understanding of key features
• Feedback Loop Optimization by Implementing strategies to streamline the feedback loop between member support, product management, and development teams to expedite issue resolution and improve member satisfaction

Preferred Qualifications

• Creative Thinking: A creative mindset with a proven track record of ideating innovative solutions to enhance user engagement and retention
• Ability to thrive in a fast-paced and ever-changing environment: Product development is a dynamic field, and you’ll need to be adaptable and flexible
• Technical Acumen: Robust technical knowledge, which fuels your passion for unlocking potential with new technologies
• Continuous Learning: Eagerness to stay on top of industry trends, emerging technologies, and best practices in product management to continuously improve skills and stay ahead of the curve
• Systems Thinking: Proven experience as a systems thinker, with the capability to oversee and design within complex ecosystems
• First Principles Approach: experience breaking down a complex problem into its fundamental elements or basic principles and then reconstructing solutions from scratch

Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A stimulating environment with room for creativity
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy