Stripe is hiring a
Product Support Operations Associate

Summary

Join Stripe's dynamic team as we launch our new global operational capability, the Stripe Delivery Centers. We're looking for passionate and curious individuals to design, implement, and grow our operations for the next decade.

Requirements

• Have a user first mindset and are energized by the challenge of solving difficult problems
• Have excellent communication skills, both written and verbally
• Excel in analytical thinking and problem solving
• Enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• Have a process-oriented mindset and ability to get things done
• Enjoy working in an in-office environment with strong cross team collaboration and support
• Be able to prioritize and enjoy working in a quick-moving environment
• Be humble and have a proven track record for working well across teams and with external partners

Responsibilities

• Troubleshoot and solve external user issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
• Be a part of building a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Benefits

Receive a weekday off the following week in lieu of working one Saturday each month