Product Support Specialist

Summary

Join Inspiren as a Customer Support and Training professional to oversee support and data labeling services. You will play a key role in scaling teams, improving processes, and ensuring high customer satisfaction. This position involves assisting with daily data labeling operations, managing support tickets, collaborating with various teams to resolve issues, and driving process improvements. The ideal candidate possesses proven customer support experience, preferably in the technology sector, and strong communication and problem-solving skills. The role is remote and based in India, Indonesia, or the Philippines, offering a competitive salary and flexible PTO.

Requirements

• Proven experience in customer support or client-facing roles, preferably in a technology or software-related industry
• Strong communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical users
• Excellent problem-solving abilities and attention to detail, with a focus on delivering high-quality solutions and support
• Ability to manage multiple priorities and tasks in a fast-paced environment, while maintaining a positive attitude and customer-centric mindset

Responsibilities

• Assist with the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards
• Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team
• Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues
• Drive necessary process improvements within the data labeling and ticketing workflows

Preferred Qualifications

Familiarity with Zendesk or similar ticketing systems

Benefits

• The annual salary/OTE for this role is $20,000-$30,000
• Flexible PTO
• Remote