Remote Product Support Specialist

Summary

Join Jobber as a Product Support Specialist and be part of our Customer Success department, empowering others by providing award-winning customer service to hundreds of thousands of users through live chat, phone, or email.

Requirements

• Be the ultimate people person!
• Be agile and adaptable to solve problems quickly
• Be empathetic to our customers' journeys
• Be clear and effective in interactions with our customers over the phone
• Be able to craft professional and empathetic responses to customer inquiries via email and chat
• Be curious
• Be incredibly reliable for our customers and the rest of the success team
• Be resilient in the face of adversity
• Be confident with technology

Responsibilities

• Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email
• Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow
• Maintain high channel productivity across our different mediums
• Be a liaison for customer feedback to product and technical teams
• Participate in on-boarding new users and companies, support current customers, host webinars, reach out for feedback, and maintain our great documentation
• Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family