Wingspan is hiring a
Product Support Specialist

Summary

Join us in our mission to innovate and excel, knowing that you will be valued and recognized for your job-related knowledge, skills, and experience. Our comprehensive benefits and rewards are designed to help you thrive both professionally and personally, as we work together to shape the future of our industry.

Requirements

• Great written & verbal communication. You’re able to excel in a remote environment that prioritizes written communication for collaboration
• Empathetic. Excellent at talking to people, understanding their problems, and making them feel heard
• Detailed and action-oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
• Curious and critical thinker. You are a proactive problem solver who is energized even in uncharted territory. You’re keen to raise your hand when you see a problem, and you want to understand the why beneath it
• You are available to work East Coast hours
• 2 years working directly for SaaS companies with Customer Support, Account Management or related experience

Responsibilities

• Own incoming customer requests and help resolve their issues via chat, email and phone
• Become an expert on Wingspan’s product and customer experience and provide actionable feedback and insights
• Create high quality content and materials to guide our customers and co-workers

Benefits

• Flexible PTO
• Savings and Investments - 401(k) with company match
• Competitive stock option package
• $300 one-time WFH stipend
• Medical, dental, and vision benefits
• Top of the line 14" Macbook Pro
• Wellness stipend
• Travel stipend for team off-sites