Product Trainer

Summary

Join Broadvoice as a Product Trainer and play a vital role in connecting customers with our products and services. You will provide training to both new and existing customers, ensuring a smooth transition and empowering them with the necessary tools. This role requires strong communication skills to explain complex technical information to diverse audiences. You will collaborate with various teams to identify training needs, develop training materials, and track training progress. The position is remote, based in Spain, and offers opportunities for career growth and flexibility.

Requirements

• Be proficient in Spanish and English (C1 level)
• Be self-motivated, technically proficient, intellectually curious, and have the patience and passion to guide others as they get up to speed and become Broadvoice platform champions
• Have 2+ years of relevant work experience in customer-facing roles (training, facilitating)
• Be coachable and open to feedback, both internally and on the fly, from your audience
• Possess excellent verbal and written communication skills; ability to communicate complex technical information to a broad audience
• Have knowledge of adult learning principles
• Have experience using MS Office (Word, Excel, PowerPoint, Outlook)
• Be proficient with virtual training/conference tools such as Zoom
• Have flexibility to work different shifts to accommodate customers across multiple time zones

Responsibilities

• Serve as a brand ambassador for Broadvoice by knowing our products in and out, living our core values, and delivering a positive customer experience
• Work with Service Delivery and Sales teams to understand the training needs of customers and partners
• Identify training needs by evaluating customer account details, software and application requirements, and audience strengths and weaknesses
• Assist the training team in developing materials such as slide decks, videos, interactive content, print materials, and setup demo accounts
• Effectively translate Broadvoice’s customer education curriculum into structured, interactive learning experiences
• Track training milestones, activity, and customer feedback in the Salesforce CRM
• Leverage insights from customer and employee training to inform Product, Business Support, Customer Experience, and Service Delivery teams and identify gaps in education curriculum and training materials
• Stay abreast of new trends and tools for training effectiveness
• Perform other job-related duties as assigned

Preferred Qualifications

• Have B2B SaaS and enterprise software training experience
• Have experience with Salesforce, Learning Management Systems, and e-learning authoring tools

Benefits

• Grow Your Career: We support your career journey with clear growth paths, access to learning resources, and mentorship
• Enjoy Flexibility: Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life