Galaxy is hiring a
Production Support Engineer

Summary

The job is for a Production Support Engineer at Galaxy, a digital asset and blockchain company. The role involves supporting the smooth operation of cryptocurrency-related business lines, troubleshooting complex issues, collaborating with development teams, and maintaining strong client relationships.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
• At least 3 years of experience in production support or related roles, preferably in the financial services industry
• Strong technical skills in SQL and either Java or Python
• Detail-oriented mindset with a focus on accuracy and quality
• Excellent verbal and written communication skills
• Ability to build and maintain strong client relationships and provide outstanding customer service
• Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively
• Fluent in English

Responsibilities

• Provide production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
• Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations
• Debug and troubleshoot complex applications written in Java, and Python
• Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
• Coordinate with global counterparts to ensure seamless follow-the-sun support
• Document and maintain support procedures, runbooks, and knowledge base articles
• Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction
• Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability

Preferred Qualifications

• Experience working with cryptocurrency or FX trading platforms
• Experience working with global counterparts across time zones
• Knowledge of blockchain technology and cryptocurrency protocols
• Familiarity with DevOps practices and tools
• Relevant certifications in software development or IT support

Benefits

• Competitive base salary and discretionary bonus
• Competitive paid time off
• Company-paid health and protective benefits for employees and their eligible dependents
• Free virtual coaching sessions through Ginger
• Free daily snacks in-office
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues