Professional Sales Operations Specialist

Summary

Join GuidePoint Security as a Professional Services Sales Operations Specialist (PSOS) and support presales and delivery efforts by managing new opportunity intake and process steps. You will manage presales scoping, proposal submissions, hour and template scoping, and systems management. Daily communication with service practice leads, account executives, and technical leaders is key. The role involves managing Salesforce.com service opportunities and corresponding with customers and vendors. You will also perform pipeline analysis to ensure forecast accuracy and work with the team to analyze information and make decisions that benefit GuidePoint Security. This position requires strong organizational skills, attention to detail, and the ability to manage multiple streams of work.

Requirements

• Associate Degree or equivalent from two-year college with four-year degree in a relevant area of study or technical school preferred
• Knowledge of Information Systems concepts required, past Cyber Security operations, services or proposal writing experience strongly desired
• Must be self-motivated
• Must have outstanding attention to detail and commitment to follow-through
• Prior experience with task management/ Kanban tools and Customer Relationship Management (CRM) software is required
• Strong ability to multitask and understand processes quickly and efficiently
• An unwavering positive attitude, a strong drive for results, and the ability to deal with ambiguity are a must

Responsibilities

• Use internal tools and processes to generate service quotes, help scope and track opportunities, and process and close opportunities
• Promptly responding to internal and external inquiries for professional services
• Understand and suggest ongoing process improvements for the presales service lifecycle
• Interface with Technical leaders, practice delivery leads, and Sales Support Specialists on a daily basis in a fast pace, engaging environment
• Be able to manage multiple streams of work in an organized and timely manner
• Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives and Service Leaders
• Document and maintain processes and procedures for presales workflow steps
• Develop and maintain relationships with GuidePoint key Vendors and Customers
• Attend regional/national forecast calls and perform pipeline analysis to ensure forecast accuracy
• Serve as a liaison between GuidePoint Service Leaders, Contracts and Proposal Departments, and vendors (as required) to process, track and manage service opportunities
• Work with the team to analyze information and make decisions that benefit GuidePoint Security

Preferred Qualifications

• Technical sales, professional service or consulting and technical writing experience preferred
• Ability to work well in a team environment
• Experience with Jira and/or SalesForce.com preferred

Benefits

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option
• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)