Sales Operations Specialist

Summary

Join Dev.Pro as a Sales Operations Specialist and help streamline sales processes, manage CRM data, generate reports, and improve overall sales efficiency. You will leverage your problem-solving and data analysis skills to enable the sales team to focus on closing deals and driving growth. This role offers the opportunity to work remotely from Brazil, Argentina, or Colombia, learn from US-based leadership, and grow your career in a dynamic global tech company. The position requires 2+ years of experience in sales operations/support roles, including US market experience, and strong CRM skills with HubSpot and Salesforce. You will be responsible for maintaining and improving CRM platforms, providing CRM support, creating sales reports, analyzing sales data, and implementing sales process improvements. Dev.Pro offers various benefits, including paid time off, health insurance, wellness bonuses, and professional development opportunities.

Requirements

• 2+ years in an international setting working in sales operations/support roles, including US market experience
• Solid understanding of sales processes with a focus on process improvement
• Strong CRM skills for effective data entry/management with HubSpot and Salesforce experience
• Advanced Excel and Google Sheets skills for data analysis, reporting, and insight extraction
• Experience creating internal documentation, generating reports, and supporting budgeting tasks
• Attention to detail, data accuracy, proactive problem-solving and issue escalation
• Excellent organization, prioritization, and multitasking skills
• Eagerness to learn and accept feedback
• Strong written and verbal communication skills with professional email etiquette
• Supportive, customer-focused attitude with effective cross-team collaboration
• Upper-Intermediate English level
• Flexibility, adaptability, and initiative to ask questions and seek clarification

Responsibilities

• Maintain and improve our HubSpot CRM and Apollo platform to ensure accurate, updated data
• Be the go-to CRM support for Sales and other teams, including handling questions, troubleshooting, driving best practices, and creating training materials
• Help create regular and ad-hoc sales reports and dashboards to track performance
• Assist in analyzing sales data to identify trends, opportunities, and areas for improvement
• Support evaluation, implementation, and integration of sales tools and technologies
• Help create and maintain process documentation and training resources for the sales team
• Help identify and implement improvements to sales processes
• Assist in onboarding and training new sales hires on tools and best practices
• Prepare reports and data for accurate sales commission and incentive management

Preferred Qualifications

• Exposure to Sales and Marketing
• Experience as a BDR working with sales executives
• Background in Software Engineering/IT/Professional Services
• Familiarity with additional sales tools like Apollo, MailReach, and Sales Navigator

Benefits

• Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
• 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
• Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
• We pay in U.S. dollars and cover all approved overtime
• Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events