Professional Service Manager

Summary

Join Axon and become a Professional Services Manager (PSM) for Axon Air, facilitating successful deployments of Axon and drone technology for law enforcement. You will manage both pre-sale (Trials and Evaluation) and post-sale (deployment) activities, engaging with technology decision-makers and agency drone leaders. Responsibilities include developing and delivering drone training programs, coordinating with third-party vendors, and serving as a subject matter expert on Axon Air products. The role requires strong problem-solving skills, a customer-first approach, and expertise in drone equipment and operations, including FAA certifications (Part 107). The position is remote within the United States with up to 80% travel. Axon offers competitive salary, 401k matching, paid time off, parental leave, and various health and wellness benefits.

Requirements

• Possess strong problem-solving and critical-thinking skills, with proven experience working effectively in a team, mentoring colleagues, and taking on leadership roles
• Demonstrate a customer-first approach, with demonstrated success in working collaboratively with customers and external partners
• Possess expertise in drone equipment and operations, including FAA certifications (Part 107, commercial rotary/fixed-wing) or willingness to obtain Part 107 within three months of hire
• Demonstrate strong organizational and consultative skills, capable of managing accounts, coordinating across functional teams, and driving projects independently
• Demonstrate skill in providing in-person technical instruction, particularly in operational or high-stakes settings

Responsibilities

• Engage with technology decision-makers (e.g., Chiefs of Police, Command Staff, Sheriffs, Directors of IT) and agency drone leaders during pre- and post-sale phases to establish and enhance UAS programs
• Contribute to pre-sales efforts by responding to proposals, demonstrating solutions, creating deployment plans, and addressing customer inquiries
• Develop, schedule, and deliver drone-related training programs for customers, leveraging UAS expertise
• Coordinate with 3rd party vendors to ensure prompt hardware delivery and seamlessly integrated operational training
• Serve as a subject matter expert on Axon Air products, assisting agencies in establishing or improving their UAS programs and ensuring compliance with Part 107 regulations
• Stay current with UAS technologies, regulations, and trends while supporting product testing and evaluations

Preferred Qualifications

Willingness to travel weekly across North America, with experience in UAS programs or familiarity with law enforcement/military sales

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional & Mental Wellness support
• Learning & Development programs