Manager, Professional Services

Summary

Join CaptivateIQ as a Manager, Professional Services, overseeing a team of consultants implementing the ICM solution. You will lead, mentor, and develop your team while ensuring on-time and high-quality project delivery. Strong leadership, technical expertise, and customer relationship management are crucial. Collaboration with cross-functional teams is essential to provide tailored solutions and maximize client value. This role involves tracking key performance metrics, driving process improvements, and providing feedback for platform enhancements. The position requires significant experience in professional services and leadership within a SaaS environment.

Requirements

• 5+ years of experience in Professional Services, Consulting, or Technical Implementation within a SaaS or Enterprise Software environment
• 2+ years of experience in a leadership or managerial role, coaching and developing technical consulting teams
• Experience with data integration, configuration, or business process automation
• Excellent communication and stakeholder management skills, with the ability to influence both internal and external teams

Responsibilities

• Lead, mentor, and develop a team of Professional Services Consultants, fostering a culture of collaboration, accountability, and continuous learning
• Provide coaching and career development opportunities to enhance team capabilities and performance
• Recruit and onboard top talent to support business growth
• Ensure on-time, on-budget, and high-quality implementation of the ICM platform for clients
• Act as an escalation point for complex implementation challenges, working closely with consultants to troubleshoot and resolve issues
• Establish and enforce best practices, methodologies, and standards to optimize service delivery
• Build strong relationships with clients, understanding their needs and ensuring successful implementations
• Serve as a trusted advisor, helping clients maximize value from our SaaS platform
• Track and analyze key performance metrics for service delivery, team utilization, and customer satisfaction
• Drive process improvements and automation to enhance implementation efficiency and scalability
• Collaborate with Product and Engineering teams to provide feedback on platform enhancements based on customer implementations

Preferred Qualifications

• Strong understanding of Incentive Compensation Management (ICM), Sales Performance Management (SPM), or Financial/HR technology solutions
• Experience with ICM platforms such as Xactly, Varicent, or Anaplan
• Technical expertise in SQL, ETL, or scripting languages
• PMP, CSM, or other relevant project management certifications
• Experience with Agile methodologies, project management tools (JIRA, Asana, etc.), and CRM platforms (Salesforce preferred)

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• One time work from home stipend & annual stipends for professional development and caretaking
• Virtual team lunches to keep you connected
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
• Equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
• Competitive health and wellness benefits
• A commitment to career growth and development