Professional Services Associate

Summary

Join Loopio's Enablement Services team as a Professional Services Associate and empower our customers to succeed. You will deliver tailored services, manage projects, and collaborate with various teams. This role requires strong communication, organization, and a passion for exceptional customer experiences. You'll contribute to the success of small to medium-sized projects, support customers with various service offerings, and document learnings. The ideal candidate possesses 1+ years of experience in a related field and excellent communication skills. Loopio offers a remote-first work environment, comprehensive benefits, and ample growth opportunities.

Requirements

• Have 1+ years of experience or familiarity in Support, Customer Success, Professional Services, or a related tech role (B2B SaaS experience is a bonus!)
• Possess a strong desire to learn and adapt to new technologies and tools
• Demonstrate enthusiasm for providing exceptional customer experiences and making complex ideas simple
• Have the ability to manage multiple tasks while staying organized and detail-oriented
• Possess excellent communication skills, both written and verbal
• Have a collaborative mindset, with a willingness to support and learn from team members
• Demonstrate familiarity with Word content styling, Excel reporting, or CRM tools like Salesforce

Responsibilities

• Contribute to delivering Professional Services that help customers achieve immediate and long-term success
• Be responsible for small to medium sized projects, including tasks such as scoping, setting deadlines, tracking time, and supporting customers as well as your team
• Support customers with service offerings including content migrations, basic reporting, and best practice consultations
• Document and share learnings from customer interactions with the team to ensure consistency
• Collaborate with Customer Success Managers, Onboarding Managers, and others across the CX organization
• Stay informed about platform updates and share feedback to help improve services
• Build meaningful relationships with Loopio customers through engaging emails and virtual meetings, earning customer trust through strong communication, follow-through and by demonstrating value

Benefits

• Have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
• Have tons of autonomy and responsibility; we have a results-driven environment
• Work in a remote-first work environment here to support you at your best! Work from home or our Spaces co-working office
• Learn more than you thought was possible; our team is obsessed with personal and professional growth
• Participate in our stock option plan!
• Participate in a health and benefits plan that kicks in on day one!
• Receive a generous PTO plan and International Remote Work policies
• Have endless career growth opportunities