Professional Services Consultant

Summary

Join Ada's Professional Services team as a Consultant, acting as the lead on client implementations and ensuring successful delivery. You will partner with sales and customer success teams, manage multiple projects concurrently, and continuously seek process improvements. Leveraging your 3+ years of experience in professional services or technology consulting, you will train clients, manage project scope, and provide product expertise. You'll collaborate on developing best practices and contribute to a dynamic, remote-first work environment. Ada offers a competitive salary, generous stock options, unlimited vacation, and comprehensive benefits.

Requirements

• 3 years of professional services or technology consulting experience, with a passion for implementing technology
• Excellent communicator with a proven track record of helping customers meet their business objectives through effective application of technology
• Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment

Responsibilities

• Own the successful training and enablement of new clients, to develop strong alignment and trust, and ensure their overall success with Ada
• Engage with the pre-sales team to review and confirm scope of engagements prior to the sales-to-implementation handoff process
• Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on-time
• Provide industry and product expertise, including ability to demonstrate, configure, test, train and deploy Ada solutions
• Collaborate with your team to formulate strategies and best practices for implementation and consultations by developing the Professional Services’ playbooks

Preferred Qualifications

• Working knowledge of APIs and a fundamental understanding of SaaS platforms represented in Ada’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.), is an asset
• Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan
• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities