Remote Professional Services Consultant

Summary

The job is for a Professional Services Consultant at WalkMe who will own the implementation of their Digital Adoption Platform (DAP) for customers. The candidate will work closely with customers to design and build solutions that enhance user experiences across multiple websites and platforms, lead projects, analyze data, conduct training sessions, troubleshoot issues, collaborate with cross-functional teams, and stay updated with the latest trends in digital adoption technologies.

Requirements

• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus
• Strong understanding of user behavior and how to improve user engagement through WalkMe
• Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources
• Experience working in an agile development environment is a plus
• 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success
• 2+ years of SaaS experience
• Bachelor's degree in a relevant field preferred

Responsibilities

• Design, build, and implement interactive experiences for customers to drive business impact
• Work closely with customer application owners to understand their business objectives, pain points, and end-user needs
• Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget
• Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement
• Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications
• Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices
• Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders
• Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies

Benefits

• Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering