Professional Services Consultant

Summary

Join Illumio as a Professional Services Consultant and become a subject matter expert, guiding clients through the integration, deployment, and ongoing management of the Illumio product suite. This role demands strong technical expertise, project management skills, and excellent communication. You will act as a trusted advisor, manage deployments and upgrades, conduct technical reviews, and develop API scripts. Responsibilities include providing best practices, preparing project documentation, collaborating with internal teams, troubleshooting deployments, and serving as the primary client interface. You will also provide metrics and reporting, support internal teams, facilitate testing, conduct training, and complete administrative tasks. This position requires 3+ years of consulting experience and strong technical skills in various areas.

Requirements

• 3 plus years of consulting or advisory experience
• Strong experience with Linux (CentOS/Red Hat preferred) and Windows Server platforms
• Experience with cloud computing service provider models (AWS, Azure, GCP, OCI)
• Experience with container platform architecture (Kubernetes, Openshift, etc.)
• Experience with automation and scripting tools (e.g., Bash, Python, Ruby, Chef, Puppet, Ansible)
• Expertise in networking concepts, including network flows, protocols, and application security controls
• Problem-solving ability to diagnose and resolve issues in unfamiliar technology environments
• Ability to work with evolving technology and quickly adapt to new tools
• Client-facing skills, including conflict resolution and project management experience
• Excellent communication skills, with the ability to tailor messages to different audiences
• Broad understanding of IT infrastructure

Responsibilities

• Act as a trusted advisor for clients, assisting them with the integration of Illumio into their environments
• Manage deployments and upgrades of the Illumio platform, ensuring successful implementation by coordinating timeframes and required resources
• Conduct technical reviews and provide guidance on change preparation for Illumio deployments
• Assist in the development of Illumio-specific API scripts to enhance service deployment, monitoring, and management
• Provide best practices, documentation, and recommendations for optimizing the use of Illumio
• Prepare and maintain project documentation throughout the engagement
• Collaborate with the IT Security, Security Tooling, and Security Operations teams to support Illumio-related security initiatives
• Monitor and troubleshoot the Illumio deployment, addressing anomalies and performance issues
• Serve as the primary interface between client teams and Illumio’s product and support teams
• Provide metrics and reporting on the Illumio deployment’s effectiveness
• Support internal teams with integration documentation and assist with security ruleset and policy development
• Facilitate testing and validation of the Illumio platform for client service teams
• Conduct knowledge transfer and training sessions on the Illumio product set for client teams
• Complete necessary administrative documentation, including timesheets and weekly reports

Preferred Qualifications

• Project management experience is a strong advantage
• Willingness to travel to HQ in Silicon Valley for product training and knowledge development
• Ability to quickly assimilate new product knowledge and apply it effectively in customer environments
• Prior experience with Illumio is not required - training will be provided

Benefits

• Medical, Dental, Vision Coverage
• Health and Dependent Savings Accounts
• Life and Disability Programs
• Paid Parental Leave
• Voluntary Benefit Programs
• Company Sponsored Wellness Program
• Wellness Reimbursement Program
• Retirement Savings
• Equity Opportunities
• Paid time off and Paid Holidays
• Employee Incentive Program