Professional Services Consultant

Summary

Join our team as a Professional Services Delivery Consultant and play a key role in delivering exceptional customer experiences with Nexthink products, leveraging your technical and communication skills to establish trusted advisor status.

Requirements

• 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar
• 4-year degree in computer science, software development, etc
• Strong ability to gather and translate business issues into technical solutions
• Ability to quickly learn new technologies in an unsupervised environment
• Exceptional analytical skills; outstanding communication and teamwork skills, social awareness
• Excellent knowledge of Microsoft Windows clients and applications
• Exemplary time management and task management skills
• Working knowledge of Nexthink and its products
• ITIL v4 Knowledge
• Experience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)
• Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)
• MacOS familiarity
• Previous Enterprise IT Operations Experience a(IT Infrastructure, capacity planning, end user hardware/software engineering)

Responsibilities

• Implement and operate Nexthink products ensuring alignment with best practices and solution designs
• Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status
• Lead technical engagements and collaborate effectively with colleagues, taking direction as needed
• Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary
• Effectively acquire, present, and clarify information using strong communication skills across various platforms
• Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues
• Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets

Benefits

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration
• Free access to professional training platforms to explore your interests and enhance your skills
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings
• Bonuses for referring successful hires after three months of continuous employment