Professional Services Consultant

Summary

Join Vonage as a Professional Services Consultant, working either in the office or remotely to deliver exceptional service to our customers. You will own the end-to-end delivery of projects, from design sessions and technical solution building to customer training. This role involves collaborating with clients, partners, and internal teams, requiring strong project management and communication skills. You'll gain experience across various industries and contribute to the success of Vonage solutions. The position offers opportunities for career advancement and a collaborative work environment. Vonage provides competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

Requirements

• Foundation Project Management accreditation
• Salesforce ADM 201

Responsibilities

• Deliver projects on time and within scope
• Deliver within allocated project time
• Project tracking and time management
• Project management of implementations on client site and remote
• Integration with clients existing Salesforce service (or other CRM’s)
• Training for new and existing users
• Assisting with presentations and trade shows
• Providing best practice to customers on Contact Centres
• Awareness of project commercials
• Expenses recharged to clients where appropriate
• Assist other team members and wider departments
• Knowledge share within team and externally

Preferred Qualifications

• CCaaS 1-2 Years Technical Experience
• Contact Centre (Customer Service/Inside Sales) experience
• Business Analysis 1-2 Years Experience
• Presentation skills

Benefits

• Competitive pay
• Benefits
• Unlimited discretionary time off
• Tuition reimbursement