Professional Services Engineer

Summary

Join Extreme Networks, a global leader in networking solutions, as a Professional Services Engineer (PSE)! As a PSE, you will be part of a skilled team supporting customer implementation projects across North America. This role demands strong technical expertise, troubleshooting abilities, and excellent communication skills. You will serve as a trusted advisor to clients, ensuring high-quality implementation of Extreme Network product suites. The position requires extensive experience in networking technologies and security design, along with a proven ability to manage complex customer interactions. Significant travel is expected.

Requirements

• Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)
• Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years’ experience)
• Hands-on experience using security-related toolsets
• Strong skills in troubleshooting and problem resolution in a network environment
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively
• Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers
• Excellent inter-personal, technical presentation and communications skills
• Proven team player
• Ability and Willingness to travel (90% travel expected)
• Must be self-motivated and have the ability to work with minimal supervision
• Extreme ECA certification
• In-depth knowledge of four or more of the following networking technologies: (3 or more years’ experience)
• Extreme Campus Fabric
• Network Access Control (NAC)
• Intrusion Detection/Prevention (IDS/IPS)
• Convergence
• Wireless ; WAN
• IPv4/v6
• Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, VRRP, MPLS, BGP, PIM, etc…)
• Layer2 Switching ( 802.1Q , 802.1 D, 801.x)
• Extreme Analytics

Responsibilities

• Provide project implementation support onsite and remote
• Follow Extreme PS PDIO (Plan/Design/Implement/Operate) implementation methodology
• Responsible for creation and maintaining of project documentation during implementation
• Responsible as technical lead and trusted advisor to the customer during implementation
• Responsible as liaison between sales and customer during implementation
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold
• Maintain excellent knowledge on all Extreme product suites
• Coach and mentor other members of Professional Services and PS partners
• Ability to escalate any customer issues to management in a timely manner

Preferred Qualifications

• B.S. in Computer Science or related field, or equivalent work experience
• Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.)