Professional Services Engineer

Summary

Join Pragma, a company building a backend game engine for live-service games, as a Professional Services Engineer. You will act as a trusted technical advisor and solution architect for game studios, empowering them to succeed using the Pragma Platform. This role involves close collaboration with clients, guiding them through platform implementation, designing custom solutions, and providing proactive support and training. You will need strong game development expertise, excellent communication skills, and a passion for problem-solving. Pragma offers a remote-first work environment with various benefits, including competitive pay, comprehensive health insurance, a 401(k) plan, flexible vacation, and paid parental leave.

Requirements

• Strong game development expertise: Proven experience in software development, with expertise in backend technologies (e.g., cloud platforms, databases, APIs) and a solid understanding of game client development (e.g., game engines like Unreal Engine or Unity, gameplay programming, UI development)
• Excellent communication and interpersonal skills: Ability to clearly explain complex technical concepts to diverse audiences. Exceptional interpersonal skills to build rapport and foster collaborative relationships
• Passion for problem-solving: Proactive and solution-oriented, with a passion for identifying and overcoming challenges. Ability to anticipate client needs and deliver tailored solutions
• Customer-centric approach: Genuine desire to understand and exceed client expectations by providing exceptional support and solutions
• Adaptability and flexibility: Ability to thrive in a dynamic environment and adjust to evolving client needs and project requirements

Responsibilities

• Collaborate closely with clients: Develop strong relationships with game development teams, deeply understanding their technical challenges, project goals, and workflows
• Drive successful Pragma integrations: Guide clients through the technical implementation of the Pragma Platform, providing hands-on support, code examples, and best practices
• Design and develop custom solutions: Extend the functionality of the Pragma Platform by architecting and developing bespoke backend systems and, where necessary, frontend components specifically for the game client (e.g., UI, gameplay logic) to meet specific client needs
• Provide proactive solutions: Identify potential roadblocks and proactively offer solutions to optimize client's use of the Pragma Platform and their overall game development process
• Conduct technical workshops and training: Deliver customized training sessions to educate clients on the features and functionalities of the Pragma Platform and any custom solutions developed
• Champion client needs: Advocate for client needs within Pragma by gathering and sharing feedback, contributing to the product roadmap, and driving continuous improvement
• Contribute to knowledge sharing: Document best practices, create technical resources, and contribute to internal knowledge bases to empower both clients and colleagues

Benefits

• A remote-first work environment with semi-annual in-person meetups
• Competitive pay
• 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents
• 401(k) retirement plan with company match
• Flexible vacation
• Remote friendly perks such as snacks delivered monthly
• Paid parental and family care leaves
• Long term and short term disability