Remote Professional Services Engineer

Logo of Supermove

Supermove

πŸ’΅ $12k-$15k
πŸ“Remote - Worldwide

Job highlights

Summary

Join our team as a Professional Services Engineer to scale our product to thousands of companies, working with a smart and action-oriented team to create an enduring and iconic company.

Requirements

  • You truly believe in our vision
  • 3+ years of experience in a customer-facing technical role (e.g., technical implementation, solutions engineering, or customer success)
  • Experience with SaaS implementations and proficiency in managing multiple projects at once
  • Proficiency with Excel and strong general technical/data savviness
  • Experience working with APIs and basic integration tools like Zapier
  • Familiarity with project management and collaboration tools to manage customer onboarding and internal collaboration
  • Proven ability to communicate effectively with both technical and non-technical stakeholders

Responsibilities

  • Build workflows and customize customer product environments using in-app tools
  • Master product knowledge to provide optimal solutions based on customer needs
  • Work with Excel-like tools to help customer configure billing & basic reporting
  • Set-up automated workflows through tools like Zapier
  • Configure and troubleshoot basic API integrations and resolve submission issues
  • Collaborate with technical teams to develop and deliver solutions based on customer requirements, translating customer issues into detailed specifications
  • Analyze, troubleshoot, and proactively resolve issues with customers, driving forward solutions to completion
  • Manage multiple projects simultaneously, ensuring high attention to detail and customer satisfaction

Preferred Qualifications

  • Experience with SQL or database querying to assist in troubleshooting and reporting
  • Familiarity with agile methodologies and iterative development processes
  • Prior experience in customer onboarding in SaaS environments is a plus

Benefits

  • Market comp
  • Medical
  • Vision
  • Dental
  • Remote work environment

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