Remote Professional Services Engineer
Supermove
π΅ $12k-$15k
πRemote - Worldwide
Please let Supermove know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Professional Services Engineer to scale our product to thousands of companies, working with a smart and action-oriented team to create an enduring and iconic company.
Requirements
- You truly believe in our vision
- 3+ years of experience in a customer-facing technical role (e.g., technical implementation, solutions engineering, or customer success)
- Experience with SaaS implementations and proficiency in managing multiple projects at once
- Proficiency with Excel and strong general technical/data savviness
- Experience working with APIs and basic integration tools like Zapier
- Familiarity with project management and collaboration tools to manage customer onboarding and internal collaboration
- Proven ability to communicate effectively with both technical and non-technical stakeholders
Responsibilities
- Build workflows and customize customer product environments using in-app tools
- Master product knowledge to provide optimal solutions based on customer needs
- Work with Excel-like tools to help customer configure billing & basic reporting
- Set-up automated workflows through tools like Zapier
- Configure and troubleshoot basic API integrations and resolve submission issues
- Collaborate with technical teams to develop and deliver solutions based on customer requirements, translating customer issues into detailed specifications
- Analyze, troubleshoot, and proactively resolve issues with customers, driving forward solutions to completion
- Manage multiple projects simultaneously, ensuring high attention to detail and customer satisfaction
Preferred Qualifications
- Experience with SQL or database querying to assist in troubleshooting and reporting
- Familiarity with agile methodologies and iterative development processes
- Prior experience in customer onboarding in SaaS environments is a plus
Benefits
- Market comp
- Medical
- Vision
- Dental
- Remote work environment
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Please let Supermove know you found this job on JobsCollider. Thanks! π