Professional Services Engineer

Summary

Join Palo Alto Networks as a Professional Services Consultant and become an integral part of our mission. Provide onsite and remote deployment and configuration expertise for Palo Alto Networks solutions, acting as a product Subject Matter Expert. Interact directly with clients, offering leadership and technical direction. This hands-on role requires developing and maintaining expertise in our products and solutions. You will migrate customers from legacy firewall technologies, build custom security policies, and deploy advanced NGFW features. The role also involves providing after-hours support and collaborating with the Technical Assistance Center for troubleshooting.

Requirements

• Experience with network, security solutions, and technologies leading security solutions in large environments
• Experience with troubleshooting skills related to networking, routing, IP, NAT, IPSEC VPNs and knowledge of how these interact with applications and users
• Experience with installation, configuration and operation of high-end firewall appliances, ideally with Palo Alto Networks products
• Possess one of more of the following industry certifications - CCNA, PCNSA, PCNSE
• Effectively handle multiple projects and work calmly under pressure
• Strong writing and verbal social skills, with demonstrated ability to communicate to senior leaders, technical peers, and non-technical partners
• Ability to work with the customers security & network teams to build confidence across the business units impacted by the change with the addition of Palo Alto Networks Firewalls
• Experience with IDS/IPS solutions and technologies
• Deep understanding of different security threats, internet protocols, and applications
• Strong TCP/IP networking skills
• Can effectively handle many different tasks at a time
• Background in internetworking, LAN, and WAN technologies

Responsibilities

• Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
• Build custom security policies, application signatures & threat profiles, configured for our client’s needs
• Deploy and configure advanced NGFW Features such as User-ID, Decryption and convert legacy port based security policies to application based policies
• Progress and uphold expertise in deploying advanced Palo Alto Networks features and functionality
• Provide after hours and weekend on-call support as needed to support maintenance activities
• Analyze logs and events from the solution to perform initial troubleshooting and issue identification
• Work with our Technical Assistance Center to troubleshoot and diagnose support cases
• Maintain the Company's solution and provide mentorship on code upgrades and best practices
• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope

Preferred Qualifications

• Experience on the company’s platform
• Extensive experience with a competitor’s technology

Benefits

The offered compensation may also include restricted stock units and a bonus