Senior Professional Services Engineer

Summary

Join NICE, a global leader in customer experience, financial crime, and public safety solutions, as a Software Integration Engineer. You will design, develop, and customize software solutions using Actimize, SQL, and other technologies to meet client needs. Responsibilities include assessing technical feasibility, configuring systems, performing thorough testing, and resolving issues through root cause analysis. You will also contribute to code reviews, mentor junior engineers, and ensure accurate documentation. This role requires 5+ years of experience with a software company or consulting role and prior Actimize solution experience. NICE offers a hybrid work model (NICE-FLEX) with opportunities for professional growth and development.

Requirements

• 5+ years’ experience with a software company or consulting role
• Prior Actimize solution experience is a MUST
• Databases: MS SQL and Oracle. Cassandra is a plus
• Operating systems: Windows and Linux
• Web Technologies: HTML, XML, XSL, Javascript
• Web App servers: Tomcat or WebSphere
• Excellent communication and problem solving skills
• Excellent written and spoken English
• Pro-active and Team Oriented approach
• BS degree in Computer Science or related field
• Travel required 0 to 10%

Responsibilities

• Determines technical feasibility by evaluating requirements and analysis as well as proposed solutions
• Prepares and installs solutions by determining and designing system specifications, standards and programming
• Enhances existing solutions to match client requirements by configuring and customizing software using Actimize software, SQL and other technologies
• Tests and approves software solutions, configurations and customizations
• Provides information by collecting, analyzing, and summarizing development and service issues
• Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process
• Collaborates and adds value through participation in peer code reviews, providing comments and suggestions
• Provides reliable solutions to a variety of problems using sound problem solving techniques
• Performs technical root cause analysis and outlines corrective action for given problems
• Serve as a mentor to less experienced software engineers
• Estimate level of effort, evaluate new options of similar technology, offer suggestions to improve processes, and provide comments on some design aspects
• Apply a sense of urgency, commitment and focus on the right priorities in developing technical solutions in a timely fashion
• Review product and/or application information including manuals and brochures for technical accuracy
• Documents and demonstrates solutions by developing documentation, diagrams, clear code and comments

Preferred Qualifications

• Prior Actimize solution experience
• Integration experience using APIs, DB, files, queues is a big plus
• AWS and Container experience is a plus
• Tableau knowledge is a plus
• Java is a plus
• Financial industries experience is a plus
• Knowledge of ETL tools is a plus

Benefits

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week