Professional Services Guide

Summary

Join GoDaddy's team as a Professional Web Services Sales representative, utilizing both inbound and outbound consultation to cultivate customer relationships and facilitate online business growth. This role involves engaging with customers through various channels, including leads and campaigns, to analyze their needs and recommend suitable products and services. You will proactively manage customer relationships, ensuring satisfaction throughout their lifecycle. The position offers a competitive compensation structure combining an hourly rate and a bonus, with successful representatives earning between $90,000 and $100,000 annually. This hybrid or fully remote position is open to several states, excluding those listed in the job description. GoDaddy provides a comprehensive benefits package, including paid time off, retirement savings options, and other family-friendly benefits.

Requirements

• 2+ years of previous outbound dialing experience
• 5+ years of Sales Experience
• Demonstrated success in a consultative customer service and sales role
• Strong customer relationship management skills, attention to detail, organizational and telephone skills and commitment to customer satisfaction
• Ability to interact and communicate effectively cross-functionally and within various levels of the organization
• Team-oriented and the ability to work effectively on a team
• Excellent written and verbal communication skills
• Good organizational skills and the ability to thrive, multitask and prioritize in a high-volume and fast-paced environment
• Strong understanding or strong willingness and aptitude to learn Internet and website technologies

Responsibilities

• Reach out to Customers who request more information on GoDaddy “Do It For Me” (DIFM) services
• Make outbound calls to consult with existing website design customers to enhance and evolve their online presence
• Perform ongoing needs analysis with our customers in an effort to make recommendations regarding updates to their websites
• Recommend products, services, and/or online strategies to help customers with their business or individual needs with a one-call, one-customer, one-unique-story-at-a-time mentality. This could include describing new products/services or helping customers renew or purchase additional products/services
• Engage website designers and content writers as needed to provide the appropriate design services for the customer
• Proactively manage each customer relationship and communication touch point to foster a trusted partnership. Provide ongoing communication and follow-up to keep each customer informed throughout their customer life cycle, including welcome calls, celebration calls and general inbound and outbound customer contacts.  Work with customer to make sure the end result delights them
• Adhere to department performance and productivity standards such as Customer Retention, Calls Per Day, Quality Scores, and Sales metrics

Preferred Qualifications

• Knowledge of internet commerce, websites, SEO, and social media trends
• Previous Sales cycle management experience
• Experience with Salesforce to drive seamless sales and customer relationship management
• Relevant knowledge regarding a small business’ online footprint, and the best ways to continue to promote their products/services on the web
• Knowledge of GoDaddy products and services such as Website Builder, Quick Shopping Cart, Online Store, and Search Engine Visibility

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Incentive eligibility
• Equity grants
• Participation in an employee stock purchase plan
• Parental leave