Professional Services Manager

Summary

Join Axon and become a Professional Services Manager, playing a crucial role in pre-sale and post-sale activities for Axon Enterprise's products. You will collaborate with technology decision-makers and program managers to ensure seamless product implementation and adoption. Responsibilities include engaging with clients, participating in pre-sales activities (presentations, RFP responses, deployment planning), planning and executing post-sale implementations, conducting site assessments, providing training, and collaborating with internal teams. The position requires a Bachelor's degree or equivalent experience, experience with Axon body-worn camera programs, and experience in training, project management, and SaaS sales or support. The role involves up to 75% travel and is remote, based in one of several Axon Hub locations. Axon offers competitive compensation, including base pay, bonus, and stock awards, along with various benefits.

Requirements

• Bachelor’s degree or equivalent knowledge and experience
• Experience implementing and/or leading an Axon body-worn camera program
• Experience with training, project management, and resource tracking
• Experience with SAAS sales or support
• Knowledge and demonstrated operating experience in one or more of the following areas: Digital Video, Body-Worn Cameras, Conductive Energy Weapons, Virtual Reality, Mobile Communications, SAAS
• Knowledge of professional service provision with a technical or weapons-related customer base
• Understanding of software and/or hardware, testing, and implementation
• Understanding and conversant about company solutions and products’ strengths, weaknesses, opportunities, and threats
• Willingness to travel weekly throughout North America, with potential for international travel
• Ability to work effectively, add value as a team member, and assume leadership roles within a team
• Ability to work remotely effectively and add value as a team member, demonstrating technical knowledge and consultative skills
• Ability to teach and mentor team members as required
• Willingness to take ownership of accounts and account-related actions
• Proven ability to coordinate across various groups and functional teams
• Ability to perform tasks with little or no supervision
• Demonstrated ability to implement, drive, track, and report on projects
• Ability to apply solutions, technology, and products to business opportunities

Responsibilities

• Engage with technology decision-makers (e.g., Chiefs of Police, Command Staff, Sheriffs, Directors of IT) and program managers pre-sale and post-sale to support successful product implementation and adoption
• Participate in pre-sales activities, including: Sales presentations and solution demonstrations
• Participate in pre-sales activities, including: Responding to RFPs and RFIs
• Participate in pre-sales activities, including: Assisting in the creation of deployment plans
• Participate in pre-sales activities, including: Supporting product Test and Evaluations
• Plan, coordinate, and execute post-sale program implementation for Axon’s Evidence.com, body-worn camera products, VR training systems, and associated services packages
• Conduct customer site assessments to evaluate requirements and implementation readiness
• Ensure proper setup and functionality of equipment, such as body-worn camera and VR systems, to meet operational needs
• Provide tailored training to law enforcement and other customers, enhancing their operational capabilities and training curriculums
• Collaborate closely with Sales, Product, and Customer Operations teams to: Address and document customer feature requests and issues
• Collaborate closely with Sales, Product, and Customer Operations teams to: Offer valuable feedback to drive product improvements
• Ensure high levels of customer satisfaction and program success
• Assist customers in developing comprehensive agency-wide deployment plans
• Champion Axon’s mission to transform training and operational efficiency through innovative solutions like VR platforms and Evidence.com
• Perform other duties as assigned

Preferred Qualifications

Experience working with law enforcement or military sales

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs