Senior Manager, Professional Services Delivery

Summary

Join 6sense as a Manager to lead the Delivery team, overseeing high-performing Revenue Marketing Consultants. You will drive customer success for Enterprise and Strategic customers, optimizing onboarding and adoption of 6sense's technology. As a strong people leader, you'll manage project delivery and build cross-functional collaboration. This role involves high-touch and at-scale motions for premier customers, requiring strategic direction setting and alignment with 6sense's mission. You will also serve as an escalation point for complex customer issues and partner with cross-functional leaders. Finally, you will establish and monitor key performance indicators and foster a culture of accountability and growth.

Requirements

• 10+ years of experience in MarTech, sales-tech, or B2B SaaS, with at least 5 years in a professional services people management role
• Proven track record of managing customer-facing teams delivering enterprise software solutions
• Strong project management, organizational, and interpersonal skills
• Experience working with enterprise customers and translating strategic objectives into actionable plans
• Familiarity with marketing tech stack (Marketing Automation, CRM, digital marketing technologies, analytics)
• Ability to manage multiple priorities in a high-growth, fast-paced environment
• Demonstrated ability to inspire, coach, and develop high-performing teams
• Excellent communication and presentation skills, with the ability to influence at all levels
• Commitment to 6sense values: Accountability, Growth Mindset, Integrity, Fun, and One Team

Responsibilities

• Lead, coach, and develop a team of Revenue Marketing Consultants, providing ongoing feedback, mentorship, and professional growth opportunities
• Set the strategic direction and priorities for the team, ensuring alignment with 6sense’s mission to revolutionize B2B revenue creation for our Strategic customers
• Oversee the successful delivery of customer engagements across the lifecycle, from onboarding through ongoing adoption, ensuring use cases are implemented from inception to launch
• Serve as an escalation point for complex customer issues, guiding the team in risk mitigation and proactive problem-solving
• Partner with cross-functional leaders in Sales, Product, Customer Success, and Marketing to drive seamless customer experiences and resolve delivery challenges
• Establish and monitor key performance indicators for both team and individual contributors, including billable utilization, customer satisfaction, and adoption metrics
• Ensure the team acts as strategic advisors, helping customers define business objectives, measure outcomes, and realize positive ROI from 6sense solutions
• Drive the creation and continuous improvement of best practices, training materials, and enablement resources for both internal teams and customers
• Foster a culture of accountability, growth mindset, and fun, championing 6sense’s core values and collaborative spirit
• Lead hiring, onboarding, and workforce planning to scale the team in line with business growth
• Conduct regular 1:1s and team meetings to align on goals, share knowledge, and celebrate achievements
• Identify skill gaps and coordinate targeted training or external learning opportunities
• Promote a diverse and inclusive team culture where all voices are heard and valued
• Maintain executive relationships with key customers, ensuring satisfaction and identifying opportunities for expanded partnership
• Collaborate with internal stakeholders to ensure delivery expectations are met and exceeded, and that feedback is incorporated into product and process improvements
• Team and individual billable and productive utilization rates
• Customer satisfaction and CSAT response rates
• Achievement of adoption and onboarding milestones
• Contribution to internal and external enablement initiatives

Preferred Qualifications

• Experience leading teams through change and scaling processes in a rapidly evolving SaaS organization
• Expertise in account-based marketing or sales methodologies
• Experience partnering with B2B demand gen, marketing operations, sales operations, and analytics teams

Benefits

• Health insurance
• Life, and disability insurance
• A 401K employer matching program
• Paid holidays
• Self-care days
• Paid time off (PTO)
• Paid parental leave
• Stock options