Program Coordinator

Summary

Join Jacuzzi Bath Remodel as a Costco Program Coordinator and play a pivotal role in enhancing customer satisfaction nationwide. This fully remote position (Arizona preferred) requires coordinating with Costco's support team, managing relationships with Costco executives, and resolving member escalations. You will analyze program performance, collaborate with internal teams, and lead continuous improvement efforts. The ideal candidate possesses strong organizational, communication, and analytical skills, along with experience in program coordination and working with big-box retailers. Competitive hourly pay and comprehensive benefits are offered.

Requirements

• Work Monday-Friday (8:00am-5:00pm)
• Possess exceptional organizational and multitasking skills with strong attention to detail
• Be proficient in Microsoft Office Suite and CRM software
• Have excellent verbal and written communication skills
• Possess strong analytical skills and the ability to interpret data
• Demonstrate a customer-centric approach with the ability to maintain strong relationships

Responsibilities

• Act as the primary point of contact for all Costco-related inquiries and issues
• Manage the ongoing relationship and communication with Costco Executives
• Promptly monitor and resolve any Costco member escalations
• Track and approve any Costco margin adjustments for escalations
• Review, resolve or cancel leads based off data from Centah dashboard. (CRM)
• Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences
• Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met
• Spearhead and lead continuous improvement efforts
• Communicate regularly and share program development updates with internal stakeholders
• Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco’s approval

Preferred Qualifications

• Have a Bachelor's degree in business administration or a related field
• Have 2+ years of experience in program coordination or project management
• Have previous experience working with Costco or a similar big-box retail environment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, with a matching program)
• Paid Time Off (Vacation, Sick & Company Paid Holidays)
• Flexibility to work from home