Program Engagement Coordinator

Summary

Join Care Access as a Program Engagement Coordinator and play a key role in supporting the Care for Friends Ambassador Program. You will manage program-related email communications, provide solution-oriented responses, and assist with problem-solving for program participants. As a liaison between Care Access and ambassadors, you will deliver exceptional customer service to maintain engagement and satisfaction. This is a remote, 40-hour-per-week position requiring strong communication, organizational, and problem-solving skills. Experience in customer service or administrative support is essential. The ideal candidate will possess proficiency in data entry and CRM tools.

Requirements

• Possess strong written and verbal communication skills with a customer-first approach
• Have exceptional organizational and time management skills to handle multiple requests efficiently
• Be proficient in data entry with attention to accuracy and detail
• Possess problem-solving skills with a proactive and solution-focused mindset
• Be able to work collaboratively in a remote environment
• Have a high school diploma or equivalent
• Have minimum 1-2 years of experience in a customer service or administrative support role

Responsibilities

• Respond promptly and professionally to incoming emails and requests related to the Patient Referral Program
• Provide clear, solution-oriented communication to resolve inquiries and address issues
• Assist in problem-solving to ensure program participants have a seamless experience
• Maintain accurate and up-to-date records of interactions in the program database
• Collaborate with internal teams to address escalations or unusual situations effectively
• Support program operations by identifying opportunities for process improvements
• Deliver high-quality customer service to ensure ambassador satisfaction and engagement

Preferred Qualifications

• Have some college coursework
• Have experience with CRM tools and email platforms

Benefits

• Remote position
• 40 hours per week