Program Director

Summary

Join Abridge as a seasoned Program Director to lead strategic federal partnerships. You will be responsible for the successful execution of a government contract, navigating compliance, reporting, and cross-functional integrations. Reporting to the Head of Partner Experience Operations, you will serve as the primary program lead, building and managing a comprehensive program plan. This role requires strong regulatory knowledge, attention to detail, and executive-level communication. Experience in federal healthcare or government programs is essential. The position offers the opportunity to make a significant impact on healthcare delivery.

Requirements

• 8–10+ years in program management, partner operations, or enterprise delivery—preferably within healthcare technology, enterprise software, or regulated industries
• Proven ability to lead large-scale, high-complexity programs with multiple stakeholders and workstreams
• You’ve led enterprise-scale programs involving platform integrations or healthcare system deployments
• You’ve managed partner programs in government or public sector settings
• Exceptional organizational skills, attention to detail, and a track record of delivering results on time and on budget
• Outstanding verbal and written communication skills, including experience interfacing directly with senior client stakeholders and internal executives
• Strong leadership and influencing skills. You build trust and drive alignment even without formal authority
• Demonstrated ability to navigate ambiguity and change, identify risks early, and lead proactive problem-solving
• Deep experience using project and program management tools (e.g., Asana, Smartsheet, Jira) to manage large initiatives
• Comfort working with regulatory and compliance frameworks, ideally in partnership with legal teams or government bodies
• Experience aligning technical and non-technical teams across product, engineering, success, and operations functions

Responsibilities

• Own the end-to-end program strategy for a major enterprise partner, ensuring successful delivery across highly complex, multi-stakeholder environments
• Build and maintain a comprehensive program plan, integrating milestones, dependencies, and resourcing across multiple cross-functional teams
• Serve as the primary program leader for Abridge and our client, regularly interfacing with senior executives, legal/government representatives, and technical leads to define and execute on strategic objectives
• Ensure adherence to critical controls and evolving regulatory and contractual requirements, working closely with legal and compliance partners to identify gaps and execute remediation plans
• Anticipate and proactively mitigate risks, escalating when appropriate and enabling decision-making across senior stakeholders
• Facilitate regular touchpoints, including daily standups, with the client and relevant internal teams to drive effective project progress and partnership management across all workstreams
• Drive operational excellence, including regular progress tracking, milestone reporting, issue resolution, and continuous process improvement
• Coordinate and lead cross-functional workstreams, managing inputs across product, engineering, data, implementation, legal, compliance, and partner success
• Communicate program health and strategy regularly with Abridge senior leadership and the partner’s executive teams through clear, concise reporting and presentations
• Create and scale repeatable processes, documentation, and tooling to support long-term growth and maturity of program operations for similar client engagements

Preferred Qualifications

You have experience in startup environments or high-growth operational teams

Benefits

• Generous Time Off : 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans : Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA
• Paid Parental Leave : 16 weeks paid parental leave for all full-time employees
• 401k and Matching : Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget : Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave : 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity : Competitive compensation and equity grants for full time employees