Program Director

Summary

Join Rackspace Technology's Professional Services team as a Program Director, leading and mentoring a team of Engagement Managers and Technical Staff. You will be responsible for managing complex enterprise-wide programs, ensuring on-time and on-budget delivery. This role requires strong leadership, communication, and technical skills, along with extensive experience in program management and Agile methodologies. The position offers a remote work option within the United States, with hybrid options for candidates near an office. The role involves leading the discovery and implementation of enterprise-grade systems, collaborating with cross-functional teams, and ensuring alignment among stakeholders. Success in this role hinges on your ability to manage customer expectations and build long-term partnerships.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Business, or related discipline, or equivalent professional experience
• At least 12 years of experience managing large complex programs through a full lifecycle in the technology industry in a professional services or consultancy environment
• At least 5 years of hands-on Agile experience, acting as Scrum Master
• Extensive knowledge of program management disciplines, methodologies, best practices, and tools
• Strong communication skills; experience presenting to executives
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with a results-oriented, proactive management approach
• Ability to learn on the job quickly and desire to develop expertise in AWS, Azure and/or GCP
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member

Responsibilities

• Lead the discovery and implementation of enterprise-grade systems that carry a significant impact on the client's business within our professional services umbrella, including cloud-native development service and enterprise cloud migration service
• Lead work product expectations for a team of engagement managers and technical staff on the assigned program(s), setting performance expectations, providing first-line support, and ongoing mentorship
• Work with cross-functional teams to understand the business and its objectives, lead through planning, and design technical solutions to solve the business’s problems in a fast-paced and collaborative environment
• Confirm program scopes, create program plan, and direct multiple streams to achieve the client's goals, attention to detail on regular and timely delivery of value; organize and lead program status and working meetings using progress reports and appropriate PowerPoint decks; manage risks and issues with mitigation paths; overall ensuring delivery planning for assigned projects align with client needs
• Monitor the program from initiation through delivery. Organize interdependencies and activities to guarantee completion of the project on schedule and within budget constraints
• Oversee and monitor the work of program staff, providing technical support and direction
• Collaborate closely with our partners in program and product management to understand our customers and build the right solutions and products that make their needs and businesses complete
• Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed

Preferred Qualifications

Certifications preferred (SAFe, PMP, CSM, AWS Cloud Practitioner, AWS Solutions Architect Associated)

Benefits

• Work Location: Remote in the United States of America. Candidates within 40 miles of an office will work hybrid from home and in the office two days a week
• The anticipated starting pay range for Colorado is: $143,700 - $210,760
• The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $153,000 - $224,400
• The anticipated starting pay range for California, New York City, and Washington is: $167,400 - $245,520
• Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments