Appen is hiring a
Program Manager

Summary

Join our team as a Program Manager (PgM) at Appen, where you will lead a portfolio of business, supervise projects, and build strong client relationships. As a PgM, you will be responsible for strategic planning, execution, and quality management plans to support concurrently running projects end-to-end. You will also analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables.

Requirements

• Degree level qualification from an accredited university or equivalent work experience preferred
• Project management experience (3-8 years), preferably in a technical or managed services related field
• 3+ years client facing or relationship management experience
• Excellent oral and written communication skills
• Solid understanding of best practice in data management
• Advanced Excel skills

Responsibilities

• Leading a portfolio of business
• Supervision of a collection of projects by specialization, workflow or service line. Accountability on budget, timeline, quality and key client relationship
• Strategic planning, supervision and execution of delivery and quality management plans to support concurrently running projects end-to-end
• Build and maintain strong client relationships to increase client satisfaction and revenue opportunities
• Develop and mentor various project team members to drive team key performance metrics and meet or exceed project and program targets
• Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables
• Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership
• Solicit and use input and feedback from client, crowd and internal stakeholders to help drive efficiencies and improve quality plans
• Provide regular, strategic program updates with action plans to Leadership
• Coordinate between project team members in a matrix reporting environment
• Coordinate all technical activities as required for project delivery including technical set up, workflow design, quality assurance process design and project delivery itself via Appen or client systems
• Manage risks and issues and undertake recovery actions as necessary
• Drive continuous project improvements and efficiencies
• Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships
• Sponsor or present post project reviews, learning and training initiatives
• Document project and process resources arising from service delivery
• Provide accurate and timely operational input to the Sales team (as required)
• Participate in the training and mentoring Appen staff, program improvements, initiatives, and committee work as assigned

Preferred Qualifications

• A recognized Project Management certification
• A solid understanding of one or all of: LLM, AI, ML or Linguistic concepts
• Exposure to AI or Machine learning, large language models, speech technology, data science or NLP/NLU
• Team leadership
• Experience working with crowdsourcing platforms a bonus
• Bi-lingual in a second language also a bonus