Remote Senior Program Manager

Summary

Join our team as a Program Manager and own the operating system, operational transparency, and overall flow of running the Flywheel Product organization. In service & partnership to the Vice President of Business Systems, you will influence, coordinate, standardize, and support all programs and initiatives necessary to run a seamless, fast-paced, and highly collaborative organization.

Requirements

• Proven record of program management experience in business operations
• Strong business problem solving and analytical mindset
• Successfully built and delivered people-focused programs
• Know how to balance programs with lots of stakeholders and details
• Bring a creative approach to connecting internal customer feedback to program development
• Bring a data-driven approach to problem solving; are comfortable navigating ambiguity and enjoys problem solving
• Demonstrate leadership skills, and the ability to make decisions, test assumptions, and iterate - often without perfect information
• Enjoy building trust with internal customers, collaborators, and cross-functional teams
• Communicate in a way that brings clarity and excitement for stakeholders and partners

Responsibilities

• Drive the operations program area strategy, roadmap & guide new program ideas from an initial concept to pilot and future iterations in our entire Business Systems organization (Flywheel, Fintech, EmployeeTech & Data Warehouse Infrastructure)
• Build a strong culture of trust and operational transparency by developing and driving scalable two-way communication channels between internally-facing technology teams (Business Systems organization) and their users (Sales, Marketing, Support and Success teams who serve HubSpot’s customers)
• Partner with leaders on our team to streamline operations and priority planning
• Provide data analytics for programs (e.g., hiring optimization, new hire programs) upon request
• Bring ideas and solutions on ways to improve the operations of the product, engineering & design leadership and executive team
• Maintain a high velocity of support while balancing multiple channels of requests and communication from colleagues, Product/Engineering leaders, and employees