Program Manager

Summary

Join Twilio's AI & Automation PMO team as a Program Manager! Shape the future of AI at Twilio by leading software development projects from conception to execution. Collaborate with cross-functional stakeholders across Product, Engineering, Operations, and more. You will drive projects to completion, provide executive-level reporting, and foster collaboration within a remote-first environment. This role requires 6+ years of program management experience, strong communication skills, and a proven track record of success in fast-paced organizations. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 6+ years of project and program management experience; preferably in MultiModal or Generative AI or Machine Learning
• A demonstrated track record of working directly with developers to build for fast-moving organizations
• Experienced communicator and able to collaborate with diverse sets of technical, non-technical, on-site, and remote people across different teams and business functions
• Experience collaborating with cross-functional stakeholders and geographically diverse teams to achieve successful results
• Strong business experience sufficient to write business requirements and provide thought leadership in developing technical solutions
• Experience in spotting blockers and dependency problems in advance of impact and moving solutions for these blockers forward
• Strong executive presence and experience building decks and presenting to executives
• Strong sense of urgency and bias for action; Motivated to do or achieve something because of your own enthusiasm or interest, without needing pressure from others
• Radical owner - Willing to answer for the outcomes resulting from your own choices, behaviors, and actions. Take ownership of situations that you’re involved in

Responsibilities

• Be the primary point of contact to lead a portfolio of software developments project from conception to execution to monitoring
• Set clear priorities for project stakeholders and effectively help them resolve prioritization conflicts. Own and drive projects to completion, on time, and with exceptional quality
• Provide consistent project updates to a wide range of stakeholders from peers to executive leadership, identifying risks and ensuring milestones are met on time
• Be laser-focused on team goals and deliver accomplishments with stakeholders that meet OKRs and deliver meaningful impact
• Continuously improve software performance & drive standardization on team processes and procedures via your experience and certifications as well as industry best practices
• Provide exceptionally well crafted executive leadership reports on a weekly, biweekly and monthly cadence. Participate in other rhythm-of-business activities, as needed
• Use your influence and tact to drive team results and radically grow a coalition of trusted partners
• Effectively drive alignment and focus cross functionally with internal stakeholders
• Exchange detailed and complex business information in a comprehensive manner with an array of program teams and stakeholders
• Partner with a variety of stakeholders in Global Customer Services, Go to Market (GTM) Sales, Product Management, Efficiency Engineering, and Global Operations to get buy in and provide resourcing for critical programs and initiatives
• Foster collaboration with a cross-functional team of product owners, project managers, program managers and technical program managers and excel in meeting the right outcomes

Preferred Qualifications

• Experience in multimodal AI, prompt engineering or ML projects
• Certification in Project Management or related experience
• Experience in telephony, email, messaging, social media, or other electronic communications
• Experience in Customer Service and Sales
• Self-starter mentality that brings solutions with problems

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan