Program Manager, Global Partner Engineering & Operations

Summary

Join Stripe's Global Partner Engineering & Operations (PE&O) team as an Operations Program Manager. You will oversee multiple projects enhancing partner integrations and operational efficiency, driving program maturity and sophistication. Responsibilities include defining program scope, aligning initiatives with OKRs, managing project plans, and coordinating cross-functional teams. You will also develop quantitative frameworks, solve complex problems, and ensure efficient execution. Excellent communication and strong analytical skills are essential. The role requires 7+ years of program management experience with external partnerships and technical project management.

Requirements

• 7+ years of program management experience, particularly with external partnerships and technical project management
• Proven ability to successfully drive medium-to-large-sized projects with cross-functional internal stakeholders and external partners
• Strong analytical and problem-solving skills, with a focus on identifying opportunities for improvement
• Proven proficiency in driving the maturity and sophistication of programs, including process efficiency
• Excellent interpersonal and communication skills (verbal and written), with the ability to influence and engage diverse teams
• Proficient in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, JIRA, Trello)

Responsibilities

• Overseeing multiple projects that enhance partner integrations and operational efficiency, with a specific focus on driving the maturity and sophistication of programs over time
• Driving the execution of special programs defined with clear exit criteria and strategic or regulatory impact, which may or may not include external or internal software releases
• Ensuring effective integration of partners through structured and systematic program management
• Managing stakeholder communications consistently, including progress updates, presentations, and/or publications
• Collaborating with cross-functional teams to align on goals and deliver outcomes that meet partner needs and organizational objectives
• Program Accountability: Take ownership of the program portfolio, ensuring alignment with strategic goals and objectives. Monitor and measure program performance against defined success criteria, resulting in actionable insights and continuous improvements
• Program Scope Definition: Define program and initiative scope, requirements, and exit criteria in collaboration with stakeholders, ensuring clarity and alignment with organizational objectives and partner needs
• OKR Alignment: Align program initiatives with organizational OKRs (Objectives and Key Results), ensuring that each program contributes to overarching business goals and effectively tracks progress
• Project Management: Develop, manage, and execute end-to-end project plans for new partner implementations and enhancements, working closely with partnerships, engineering, product, and external stakeholders to ensure timely delivery
• Cross-Functional Coordination: Facilitate alignment, coordination, and execution between internal teams (Engineering, Product, Partner Development, etc.) and external partners on critical operational activities
• Performance Standards: Define and manage the intake of new program commitments, and drive efforts to implement, track, and report on commitments
• Quantitative Framework Development: Create and implement appropriate quantitative frameworks that provide insights into partner performance, operational processes and facilitate quick and impactful decision-making
• Complex Problem Solving: Identify, analyze, and solve complex problems related to partner performance and reliability. Collaborate closely with partners and internal teams to develop and implement innovative solutions
• Operational Efficiency: Identify inefficiencies within the operating model and drive new solutions, including defining technical and operational requirements to enhance partner experience
• Execution Assurance: Oversee the execution of all programs within the portfolio, ensuring that milestones are met and that risks are identified and mitigated promptly
• Documentation Management: Develop and maintain comprehensive program documentation, including project charters, risk management plans, and change management processes
• Stakeholder Communication: Prepare and present regular status reports for senior management, outlining program status, challenges, and successes. Ensure consistent and regular communication of program and initiative progress through emails and presentations

Preferred Qualifications

• Bachelor’s degree in Business Administration, Project Management, or a related field (Master’s preferred)
• Strong analytical skills with experience developing quantitative frameworks and reporting tools
• Strong design and visualization skills for regular presentations, updates, data reports, and communications
• Intermediate proficiency in data analysis and visualization/reporting is preferred
• Ability to thrive in an unstructured, fast-moving environment
• Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred