Senior Program Manager - Product Operations

Summary

Join Spring Health as a Senior Program Manager and lead complex projects, aligning stakeholders, and driving go-to-market solutions. A core responsibility is ensuring the quality and consistency of Spring Health's demo environment, managing cross-functional efforts across product, engineering, product marketing, and sales. You will oversee multifaceted initiatives, foster collaboration, and spearhead projects impacting product, sales, and marketing. This full-time, remote position reports to the Associate Director of Product Operations and involves approximately two business trips per year; NYC-based candidates may work in-office up to three times per week. Success will be measured by cross-functional alignment, high-quality demo experiences, and efficient launch operations. Spring Health offers a competitive total rewards package, including stock options and benefits.

Requirements

• 5+ years of project management experience
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with project stakeholders, including executive level
• Familiarity with Software Development Lifecycle of Product and Engineering teams and product management tools (e.g., Jira, Trello)
• Familiarity with project management tools (e.g. Asana, Coda)
• Experience working with Sales & Marketing teams. Familiarity with Sales process and effectiveness of sales collateral and talk tracks
• Organizational and multitasking abilities to manage a high volume and frequency of detailed requests, some of which require a tight turnaround
• Proven self-management, time-management and organizational skills
• Analytical mindset for prioritizing and decision-making

Responsibilities

• Drive high-impact product launches by leading coordinated efforts across Product, Engineering, Product Marketing, Operations, and Sales
• Develop a deep understanding of departmental workflows and evolving product changes to align priorities and bridge cross-functional efforts
• Create and manage comprehensive project plans—including updates, enhancements, and maintenance—ensuring on-time delivery and transparent communication across stakeholders
• Continuously gather and apply stakeholder feedback to enhance the quality, reliability, and impact of program outcomes
• Develop and maintain high-quality demos that showcase the product's core features and differentiators, tailored to various customer segments
• Ensure demo environments are consistently updated and reflect the latest product improvements and functionality
• Implement best practices for demo delivery to highlight key value propositions and maximize customer engagement
• Create compelling, structured narratives that align with customer needs and demonstrate the product’s value in real-world scenarios
• Collaborate with cross-functional teams to integrate customer insights and use cases into storyboards that enhance sales and onboarding experiences
• Establish and document repeatable frameworks for storyboarding that can be adapted across different sales contexts and customer journeys
• Provide ongoing support to Sales and Customer Success teams by equipping them with resources, training, and troubleshooting guidance for effective product demonstrations
• Act as a point of contact for sales teams for immediate and longer-term issues, to ensure alignment on messaging, feature updates, and solution positioning
• Collect feedback from field teams to continuously refine demos, storyboards, and resources, ensuring alignment with evolving customer expectations and market trends

Preferred Qualifications

[Optional, but beneficial] experience working in sales enablement

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes