Project Assistant

Summary

Join our team as a Project Recruitment Specialist to ensure successful project delivery, maximize internal resources, and reduce outsource costs. You will be responsible for recruitment tasks, scheduling interviews, and providing updates to the project management team.

Requirements

• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures
• Have a positive and proactive approach to work
• Problems solving personality
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of an international team and show flexibility in the tasks they are asked to perform

Responsibilities

• Ensure that recruitment tasks assigned for projects in dedicated markets according to language skills and business needed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource and calling targets for allocated markets are achieved
• Work with the Project Management team to resolve project specific issues for members/respondents
• Panel building and engagement
• Ensure that monthly registrations targets are met
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for in Netherland, Belgium, Austria, Switzerland
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for quantitative and qualitative Market Research projects

Benefits

• 25 days Annual leave entitlement
• You will be eligible to participate in the quarterly bonus scheme upon completion of your probationary period. This will be paid quarterly once probation has been passed
• You will be entitled to all statutory benefits as required by Swedish law, plus 25 days’ annual leave plus public holidays
• Pension scheme (4,5% employer contribution)
• Group Life insurance, covering payments for Life insurance, loss of income if you are not able to work due to sickness (sjukförsäkring) and injury when working (Olycksfallsförsäkring)