Project Delivery Manager

Summary

The job is for a Project Delivery Manager at Ushur, a company specializing in Customer Experience Automation. The role involves managing projects end-to-end for strategic and enterprise customers, ensuring successful onboarding and delivery of use cases. The ideal candidate should have 7+ years of relevant work experience, strong project management skills, and technical expertise.

Requirements

• 7+ years of relevant work experience
• Experience in managing SaaS projects with a strong command of project management such as phasing, milestone tracking, and driving the customer experience towards successful launch
• Ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
• Executive-level interpersonal, project management, writing, communication, and problem-solving skills
• Strong understanding of API connections, carrier integrations, SQL queries, and data transformation as well as technical expertise in reading JSON files
• Able to work and communicate effectively with both technical and business stakeholders
• Core project management skills, including financial management, project planning, scheduling, reporting, resource management, senior stakeholder communications, and risk management
• Undergraduate technical degree
• PMP and/or Agile Certifications or equivalent project management experience

Responsibilities

• Manage projects end-to-end for our Strategic and Enterprise customers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post-go-live support
• Effectively manage escalations and scope change and implementation of multi-phased projects including monitoring project quality, timeline, hours allocation, risk, and performance
• Serve as the single point of contact for customers to manage all project responsibilities
• Coordinate and lead daily stand-ups as well as weekly and monthly status meetings with Customer Business and Technology stakeholders
• Engage with senior internal and external stakeholders (e.g., Vice President, Directors, and Product Managers) as a peer, providing subject matter expertise

Benefits

• Great Company Culture
• Bring your whole self to work
• Rest and Relaxation (20 days of flexible leaves per year, quarterly Wellness Friday)
• Health Benefits (Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office)
• Keep learning (Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.)
• Flexible Work (In-office or hybrid working model, depending on position and location)