Remote Project Delivery Manager

Summary

The job description is for a Project Delivery Manager at Ushur who will manage projects end-to-end for strategic and enterprise customers, engage with senior stakeholders, track project performance, and more. The ideal candidate should have a strong engineering background, 7+ years of experience in managing large scale, enterprise SaaS projects, executive-level interpersonal skills, and core project management skills.

Requirements

• Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science
• 7+ years of related experience
• Experience in successfully managing large scale, enterprise SaaS projects with a strong command of project management such as phasing, milestone tracking, and driving the customer experience towards successful launch
• Ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
• Executive-level interpersonal, project management, writing, communication, and problem-solving skills
• Strong understanding of API connections, carrier integrations, SQL queries, data transformation as well as technical expertise with reading JSON files
• Able to work and communicate effectively with both technical and business stakeholders
• Core project management skills, including financial management, project planning, scheduling, reporting, resource management, senior stakeholder communications, and risk management
• PMP and/or Agile Certifications or equivalent project management experience

Responsibilities

• Manage projects end-to-end for our Strategic and Enterprise customers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live support
• Effectively manage escalations and scope change and implementation of multi-phased projects including monitoring project quality, timeline, hours allocation, risk and performance
• Serve as the single point of contact for customers to manage all project responsibilities
• Coordinate and lead daily stand-ups as well as  weekly and monthly status meetings with Customer Business and Technology stakeholders
• Engage with senior internal and external stakeholders (e.g., Vice President, Directors and Product Managers) as a peer, providing subject matter expertise
• Track and manage projects and delivery performance, focusing on customer satisfaction, measurable outcomes and high quality
• Manage multiple programs and projects end-to-end using the appropriate project management framework and methodology

Benefits

• Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful
• Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
• Rest and Relaxation. Unlimited PTO, wellness days, paid holidays, and more!
• Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones
• We care about your Future. Access to 401(k) so you can contribute and generous stock options
• Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth
• Flexible Work. In-office, work-from-home, or hybrid, depending on position and location. We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives