Summary

Join our team as a Client Transitions Project Engineer and deliver exceptional onboarding experiences, ensuring seamless client transitions and empowering them with the knowledge to maximize the benefits of our technology solutions. As a lead engineer for projects related to client service package renewals and upgrades, as well as client offboardings, you will be responsible for driving client satisfaction, timely deployments, and effective knowledge transfer.

Requirements

Strong technical background with expertise in systems configuration and troubleshooting
Excellent communication skills to effectively interact with clients and internal teams
Proactive problem-solving abilities to address technical challenges during the onboarding process
Attention to detail in documenting onboarding activities and generating insightful reports
Collaborative mindset to work closely with project managers, support teams, and sales departments
Prior experience in client onboarding or related roles is highly desirable
A home office set up that meets the following
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur
Stable internet connection with at least 5mbps download and upload
A quality headset with noise cancellation feature for meetings
A mobile phone that has the capacity to install the Microsoft Authentication app
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday
Able to pass our online behavior and cognitive assessments

Responsibilities

Drive Client Satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships
Timely Deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions
Effective Knowledge Transfer: Deliver comprehensive training sessions that result in clients' proficient utilization of our solutions, driving productivity and success

Preferred Qualifications

Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer

Benefits

Paid US Holiday
Night Shift Bonus
Paid Time Off (15 Vacation Days per year)
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life and Accident Insurance
Accident and Disability Coverage
Company-paid training and certification
Health & Wellness Program
Dental & Vision
Salary Advancement

Intelligent Technical Solutions is hiring a Project Engineer