Project Management Manager

Summary

Join Modernizing Medicine (ModMed) as the Manager, Project Management! You will design, implement, and manage the Project Management department, ensuring quality and KPI achievement. This role involves developing efficient processes, leading implementation initiatives, creating a delightful client experience, and reporting KPIs. You will collaborate with various teams, provide executive updates, and foster a positive client-focused environment. The position requires significant experience managing project management teams and implementing process improvements. ModMed offers a competitive benefits package including comprehensive medical, dental, and vision benefits, 401k matching, generous PTO and parental leave, life and disability insurance, professional development opportunities, and more.

Requirements

• At least 3-5 years of directly managing highly effective project management teams or similar previous experience
• Provides process improvement education and mentorship at all levels of the organization
• Conducts cross-departmental bridges and process improvements
• Designs and supports implementation project tracking systems
• Plans, organizes, conducts, and follows up on analyses, events, programs, and initiatives which lead to the establishment of departmental quality standards
• Develops, teaches, coaches, and mentors staff in implementation
• Oversees and delegates assignments for personnel including Client Onboarding Supervisors, Client Advisors, Project Managers and Oboarding Administrators
• Responsible for managing client expectations, internal and external deliverables, and program timelines
• Think critically with emphasis on strategy, not just tactics to manage and meet client expectations

Responsibilities

• Develop efficient processes within our Implementation team that support accelerated growth at scale
• Lead, implement, operationalize, and oversee new implementation initiatives and processes related to the entire customer journey
• Create a delightful client experience by improving, streamlining, and monitoring the handoff process from sales to CS through to implementation completion (post go-live)
• Define the process and hold the team accountable to that process to ensure successful client experience from implementation to go-live
• Develop and report KPIs, and objectives, and execute against annual operational plans
• Provide executive and senior leadership team updates and scheduled reporting on a regular cadence
• Create and deliver strategies and plans to help teams maximize the adoption of new programs and processes
• Oversee team execution in accordance with project plans, tools, and methods, and support resource planning and acquisition
• Work closely with the finance team and department executive on budget and financial forecast
• Facilitate process and change management activities with cross-functional team members and stakeholders to understand and ensure adoption
• Oversee the identification and delivery of on-brand communication strategies for internal and external stakeholders
• Lead curriculum and communication teams to ensure successful adoption of new products and features
• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports navigate new processes

Preferred Qualifications

• PMP certification preferred
• Fosters an environment that focuses on excellent client satisfaction with integrated processes and positive outcomes
• Acts as a high-level client escalation contact to resolve client issues or requests

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters