Project Manager

Summary

Join Calabrio, a leader in customer experience intelligence, as a Project Manager! Lead the implementation and management of Contact Centre AI Solutions for enterprise clients. You will be the primary client liaison, defining project requirements and ensuring operational KPIs are met. Collaborate with cross-functional teams to deliver innovative solutions and foster client relationships. This role requires strong project management skills, experience with complex enterprise deployments, and excellent communication abilities. Calabrio offers a remote-first work environment, autonomy, and comprehensive benefits.

Requirements

• Solid experience working as a Project Manager and a proven track record of successfully delivering multiple multi-tenant SaaS projects, concurrently
• In-depth knowledge of project management processes, methodologies, and documentation
• Strong analytical and critical thinking skills and are at ease conversing in both technical and business discussions and can comfortably switch between the two
• Strong problem solver, able to prioritize and get the job done
• Excellent client-facing communication skills
• Experience with complex enterprise deployments, involving multiple vendors and stakeholders
• Experience in relationship management to engage with customers and ensure satisfaction and retention
• Experience with software development life cycle (SDLC)

Responsibilities

• Prepare comprehensive project documentation, plans and reports
• Break projects into doable actions and set timeframes
• Assign tasks to internal teams and assist with schedule management
• Help prepare scope, budgets and resourcing schedules
• Monitor and manage project budgets to ensure costs stay on track and align with project goals
• Analyze risks and opportunities
• Oversee project procurement management
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Drive and delivery change requests for out-of-scope project items
• Support the Manager/Director to identify new customer opportunities
• Monitor customer accounts to ensure they are achieving their goals with the software, proactively addressing issues and identifying opportunities for growth and product adoption

Preferred Qualifications

• PMP or CSM certifications
• Storytelling and a passion for delivering amazing results with a high attention to detail
• Analytical thinker with strong problem-solving skills

Benefits

• Remote-first mindset
• Comprehensive benefits for various life circumstances and needs
• Great opportunities for career development
• A balanced work-life to achieve personal and professional success