Project Manager

Summary

Join Crowd Favorite, a digital agency specializing in enterprise-grade digital strategy and Open Source development, as a Project Manager. You will lead and manage projects, ensuring on-time, within-budget, high-quality deliverables. This role demands complete ownership of project planning, communication, execution, and success, aligning project outcomes with client and company objectives. You'll collaborate with senior project managers and teams, gaining valuable experience in managing enterprise-level digital projects. Success is defined by delivering elite-quality work and an outstanding client experience, exceeding project estimates and financial goals. This position requires adaptability, strong decision-making, and technical insight to guide clients and project teams. Growth opportunities within a collaborative environment are available.

Requirements

• Have 2+ years of project management experience
• Have 3-5 years’ experience working with creative agencies, UI designers and QA to implement web features
• Possess strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams
• Have the ability to manage multiple projects simultaneously and deliver them on-time and on-budget
• Have the ability to work independently and as part of a remote/distributed team
• Have the ability to provide and receive constructive feedback
• Possess strong problem-solving skills and the ability to think creatively to find solutions
• Have experience in working with CMS and eCommerce systems
• Have Advanced Certifications: PMI-ACP, A-CSM or PSM-II, and PMP or CAPM
• Have a B2 CEFR level of spoken and written English language proficiency

Responsibilities

• Take ownership of task-level planning, milestone tracking, and day-to-day project execution to meet deadlines and quality standards
• Act as the primary point of contact for clients, managing expectations and providing weekly, documented updates on project status
• Align project objectives with clients’ business goals and ensure a smooth, transparent experience
• Lead and manage Crowd Favorite’s production resources, ensuring that our clients receive the highest-quality work, on time, and within budget
• Maintain or exceed client expectations, supporting the delivery of strategic goals
• Interact and cooperate with Project Leads and internal stakeholders to ensure successful delivery of projects to clients
• Oversee resource allocation and develop contingency plans for shortages or overages
• Identify and manage project risks early, creating and executing mitigation strategies and contingency plans where needed
• Manage and document project scope, schedule, budget, and specifications, ensuring all parameters are met and client expectations are appropriately managed
• Monitor project health, including status, budget, and profitability, and prevent scope creep or budget overages
• Work closely with internal teams, including client engagement, design, development, and client experience, to ensure project requirements are clearly defined and executed effectively
• Test developed solutions prior to client delivery for User Acceptance Testing, ensuring they meet quality standards
• Create accountability in the resources so that QA will be more effective and easier to review and course correct
• Assist the Director of Client Delivery by contributing to sales collateral and case studies to maintain timeliness and relevance
• Maintain project documentation and assets, ensuring they are stored appropriately and accessible to team members and stakeholders
• Report on project health to internal and external stakeholders, sharing updates on delivery status, risks, issues, and mitigation plans
• Embody Crowd Favorite’s core values and culture in all client interactions

Preferred Qualifications

Familiarity with open source technologies and development methodologies

Benefits

• Permissive time off policy, covering holidays, illness, and professional development
• Generous family leave policy
• 3-tier insurance option with United Healthcare, with employer contribution to premiums for employees and family members
• Fully covered dental, vision, and a small life insurance policy through Guardian Insurance
• Competitive 401(k) retirement plan with Human Interest, with a 4% employer match
• Profit sharing type bonus program (discretionary benefit)
• Provision of company hardware if needed
• Additional work space items upon request
• All tools and subscriptions at company cost
• Educational accounts for training
• Travel and other costs related to professional development