Project Manager

Summary

Join Daxko as a Payments Project Manager and accelerate the execution of Payments product conversions and launches. You will manage complex electronic payments conversion projects, ensuring error-free payments configurations for our customers. Collaborate with various teams to exceed launch commitments. Your daily tasks involve managing credit card and ACH implementation projects, providing clear communication, adhering to project methodologies, identifying processing risks, managing escalated issues, and improving processes. You will build a positive team culture, contribute to documentation, and maintain expertise in Daxko's payment products. This role requires strong project management skills, exceptional customer service, and the ability to work effectively in a fast-paced environment.

Requirements

• Bachelor’s Degree
• Two (2) years of Customer Service experience
• One (1) year of experience working with credit card/ACH processing and/or fintech companies
• Demonstrated expertise in project management
• Demonstrated ability to effectively manage complex financial projects
• Exceptional customer service skills including patience and empathy, with a demonstrated ability to effectively manage customer escalations
• Consistent exceptional performance versus key performance indicators
• Demonstrated expertise in Daxko’s payments-related products and services
• A proven ability to build strong collaborative working relationships with business partners
• Excellent communicator able to convey complex ideas succinctly
• Critical thinking and problem-solving skills
• Strong computer and multi-tasking skills
• Ability to work as a valued teammate, manage time effectively, prioritize and take initiative
• Ability to work effectively in a fast-paced, high-volume environment
• Strong attention to detail

Responsibilities

• Manage complex credit card and ACH implementation projects for software customers
• Provide clear and concise project communication - both written and verbal
• Ensure project methodologies and project delivery processes are strictly followed, including: Proper system setup and configuration
• Card brand regulations are followed
• Processor requirements are followed
• Custom development requirements are satisfied
• System integration is aligned to meet customers’ business objectives
• Identify potential processing risks and proactively communicate internally and externally
• Manage escalated issues to provide exceptional merchant experiences
• Overperform through routine analysis of KPIs and ongoing process improvement
• Build and promote a positive and collaborative culture across Payments teams
• Contribute to team documentation, SOPs, and creation of best practice documentation
• Maintain a thorough understanding of processor/vendor products, platforms, and systems
• Serve as a Daxko Payments products and services expert
• Follow all organizational compliance policies and standard operating procedures
• Consistently exceed team weekly, monthly, and quarterly key performance indicators

Preferred Qualifications

• Project Management Professional (PMP) Certification
• Familiarity with Fiserv Merchant Services and other processing environments

Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work