Project Manager

Summary

Join Devis, a leading provider of innovative software development services, as a Project Manager to lead ServiceNow platform implementation for a large-scale US Government project. You will leverage your expertise in project management, ServiceNow, and federal government IT environments. This role demands exceptional leadership, communication, and problem-solving skills to ensure successful project delivery. The position is primarily remote with occasional on-site visits. Success in this role requires a strong background in managing ServiceNow projects within federal environments and a deep understanding of federal regulations and security requirements. The position is contingent upon award.

Requirements

• 5+ years of experience managing ServiceNow projects in federal or large enterprise environments
• Demonstrated expertise in ServiceNow ITSM, ITOM, ITAM, SPM, APM, TRPM, GRC HRSD, WSD and CSM modules
• Strong knowledge of federal IT compliance, governance, and security frameworks (FISMA, FedRAMP, NIST, RMF, ICAM)
• Experience managing Agile and DevSecOps teams, facilitating sprint planning, and ensuring continuous delivery
• Excellent stakeholder management, communication, and leadership skills, with experience reporting to government officials and executive teams
• Proven ability to lead multiple projects simultaneously in a highly regulated environment
• The ability to pass a background check is required

Responsibilities

• Lead the planning, execution, and delivery of ServiceNow implementation projects within a federal IT environment, ensuring alignment with government security requirements and compliance frameworks (FISMA, FedRAMP, NIST 800-53, etc.)
• Define project scope, goals, and deliverables in close collaboration with stakeholders, develop and maintain detailed project plans, schedules, and budgets
• Oversee the development and deployment of ServiceNow modules (ITSM, ITOM, ITAM, SPM, APM, TRPM, GRC HRSD, WSD and CSM), integrating with existing federal systems and applications
• Serve as the primary point of contact for government executives, stakeholders, developers, cybersecurity, and cross-functional teams ensuring alignment with project objectives and requirements
• Facilitate Agile/Scrum workshops, working closely with developers and engineers in a DevSecOps environment
• Provide strategic guidance on ServiceNow best practices, automation, workflows, integrations, and IT modernization efforts
• Manage ServiceNow upgrades, patching, and continuous improvement initiatives, ensuring minimal disruption to mission-critical operations
• Monitor and track key performance indicators (KPIs), identify risks, implement mitigation strategies and report project status to senior government officials and executive leadership

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD)
• PMP, SAFe Agile, or ITIL certifications
• Experience working with US Federal agencies
• Technical background in ServiceNow development, scripting, integrations (REST/SOAP APIs), and automation

Benefits

The job is primarily a remote position, but there is an occasional expectation to visit the client site located outside of Washington, DC in suburban MD