Project Manager

Summary

Join Dialpad's Professional Services team as a Project Manager and play a key role in onboarding new clients and leading their successful deployments. You will leverage your SaaS project management expertise to guide customers through the entire process, from initial calls to post-deployment training. This role requires strong communication, collaboration, and problem-solving skills. You will work closely with various internal teams, including Sales, Customer Success, and Support. The ideal candidate possesses at least 5 years of experience in SaaS project management, familiarity with cloud-based communication tools, and proficiency in Smartsheet. Dialpad offers a comprehensive benefits package, including medical, dental, vision, a cell phone stipend, gym reimbursement, and professional development opportunities.

Requirements

• At least 5 years of experience in SaaS project management, preferably in implementation of cloud-based communication
• Familiarity with cloud-based communication tools and technologies
• Track record of success in managing deployment schedules, timelines, and resources
• Experience using Smartsheet for project management - setting up deployment plans and tracking milestones
• Strong focus on understanding and meeting customer needs
• Ability to communicate effectively with internal teams and customers
• Experience with guiding customers through change management processes during deployments
• Ability to adapt quickly to new tools, methodologies, and customer needs
• Collaborative and enjoys working with cross-functional teams, including Sales, Customer Success, and Support
• Comfortable in a dynamic, fast-paced work environment
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions
• Excellent internet connectivity required

Responsibilities

• Work closely with your manager and the Professional Services team to learn about Dialpad and its product offerings
• Network with teams like Sales, Customer Success, and Support
• Participate in onboarding classes to learn about the PM role and the Professional Services team
• Shadow team members' calls to understand the Dialpad deployment process
• Learn the Dialpad deployment methodology and tools
• Incorporate Dialpad's methodology into deployment plans in Smartsheet
• Work directly with customers and lead their deployments
• Host end-user and admin training sessions for customers
• Assist with change management

Benefits

• Medical, dental, and vision plans
• Monthly stipend to cover cell phone and home internet bills
• Reimbursement for gym membership costs
• Reimbursement for expenses related to professional development (up to an annual limit)
• Competitive salaries