Remote Project Manager
closedLuma Health
π΅ $90k-$110k
πRemote - United States
Job highlights
Summary
Join our Professional Services team as a Project Manager and serve as a hands-on strategic advisor, Luma product and platform expert to Luma's customers during implementation, and during other Professional Services engagements.
Requirements
- Background in healthcare customer success, management consulting, software implementation or project management at a health system, payer, EHR company, or third party in the healthcare IT space
- 5+ years in a customer-facing role or project management role interfacing with executive stakeholders and driving customer technical implementation
- Must be a team player as demonstrated through managing complex implementations with multiple work streams
- Have experience understanding health system / customer needs and translating them into achievable goals & impact drivers
- Resourceful and innovative thinker who can work through and solve problems
- A great listener with the ability to communicate with people in diverse roles
- Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
- Experience in documenting business processes and wire-framing system designs using process flow diagram tools (e.g. Visio, Lucid) as well as making recommendations for future state improved processes
- Have the ability to translate technical concepts to a variety of audiences from technical to operational to executive
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
- Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners
- Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience
- Bachelor's Degree or related field
Responsibilities
- Become an expert on the Luma Health platform and products
- Manage the solution design and implementation of customers from contract through launch that is aligned with Lumaβs product growth strategy
- Project Management - develop detailed project plans, schedules, scoping documents and identify potential risks and issues and proactively mitigate
- Understand customerβs anticipated business outcomes and βwhyβ they partnered with Luma Health, working collaboratively and having very strong communications skills across various levels of a client organization
- Understand the current state workflows and handle customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- You will provide go live support and own documentation to ensure smooth transition of ownership to Support and the Customer Success team
Benefits
- Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs
- Work Life Balance
- Flexible Time Off
- Wellness Programs
- Discounted Perks
- 401(k) and Company Equity
This job is filled or no longer available
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