Remote Project Manager

Summary

Join our Professional Services team as a Project Manager and serve as a hands-on strategic advisor, Luma product and platform expert to Luma's customers during implementation, and during other Professional Services engagements.

Requirements

• Background in healthcare customer success, management consulting, software implementation or project management at a health system, payer, EHR company, or third party in the healthcare IT space
• 5+ years in a customer-facing role or project management role interfacing with executive stakeholders and driving customer technical implementation
• Must be a team player as demonstrated through managing complex implementations with multiple work streams
• Have experience understanding health system / customer needs and translating them into achievable goals & impact drivers
• Resourceful and innovative thinker who can work through and solve problems
• A great listener with the ability to communicate with people in diverse roles
• Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
• Experience in documenting business processes and wire-framing system designs using process flow diagram tools (e.g. Visio, Lucid) as well as making recommendations for future state improved processes
• Have the ability to translate technical concepts to a variety of audiences from technical to operational to executive
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners
• Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience
• Bachelor's Degree or related field

Responsibilities

• Become an expert on the Luma Health platform and products
• Manage the solution design and implementation of customers from contract through launch that is aligned with Luma’s product growth strategy
• Project Management - develop detailed project plans, schedules, scoping documents and identify potential risks and issues and proactively mitigate
• Understand customer’s anticipated business outcomes and “why” they partnered with Luma Health, working collaboratively and having very strong communications skills across various levels of a client organization
• Understand the current state workflows and handle customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
• You will provide go live support and own documentation to ensure smooth transition of ownership to Support and the Customer Success team

Benefits

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs
• Work Life Balance
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k) and Company Equity