Project Manager

Summary

Join NICE's Global Customer Organization (GCO) Services Delivery organization as a Project Manager, leading and managing complex customer-facing and internal projects. You will be responsible for the entire project lifecycle, ensuring high-quality and timely delivery while emphasizing customer satisfaction. This role requires effective communication with customers and internal stakeholders across multiple concurrent projects. You will manage project scope, schedule, risks, and issues, providing regular updates and managing project-related revenue. The position demands strong organizational, communication, and leadership skills. NICE offers a remote position with potential for up to 10% travel.

Requirements

• 2-6 years of experience managing complex cross-functional projects using established project management disciplines and methodologies
• Must have customer-management experience with focus on stakeholder management across a variety of organizational levels
• Ability to build and forge strong relationships with customer team members while understanding their business objectives and acting in a consultative role
• Experience managing multiple concurrent projects of varied complexity utilizing cross-functional teams in multiple locations
• Presentation skills – Able to prepare and present projects in a comprehensive way (status, open issues, risks, delay, defects reporting) to a variety of stakeholders
• Self-sufficient – capable of driving customers and internal resources through risks, issues, challenges and delays with minimal escalations

Responsibilities

• Lead and manage multiple complex customer facing software delivery projects from initiation through closure
• Take full ownership and accountability for project planning, resource management, scope and budget management to deliver profitable projects on time
• Manage project scope, schedule, risks and issues to ensure smooth delivery of projects
• Provide effective, accurate and timely communications to all stakeholders with an emphasis on customer satisfaction - Act as the primary point of contact for customers and partners
• Provide regular updates on internal project management IT systems, use of project management tools and manage project related revenue together with revenue recognition forecast
• Measure the quality and efficiency of each delivery - Proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project delivery/management processes and tools
• Analyze and troubleshoot technical product and client-specific issues

Preferred Qualifications

• PMP certification
• CSM certification
• A bachelor’s degree or greater from an accredited university
• Knowledge of call center and telephony infrastructure and/or software
• Experience managing telecom integrations projects
• Creative problem solving ability and comfort with ambiguity

Benefits

• This role is considered a remote position
• Overnight travel by car or plane could be required and the ability and willingness to travel up to 10%, including internationally to North American and European customers